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Which solution should a consultant recommend to meet these requirements? Universal containers support team requires its customers to submit their support inquiries via free form email (outlook, etc.), additional requirements are listed below: a) Support attachments up to 20 mb per inquiry b) Over 10,000 inquiries per day.



A. Email-to-case
B. Customer chatter groups
C. On-demand email-to-case
D. Web-to-case

This question is part of Service Cloud
Asked by Wyatt Williams, Last updated: Feb 20, 2020

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9 Answers

E. Austin

E. Austin

Answered Mar 07, 2019

The correct answer is option A – Email – to- case

Email – to case and on demand email- to - case are the only two options that meet the requirement of submitting cases via email and other option do cannot submit cases via email.

Email – to – case can support inquiries of emails and attachment greater than 20 MB. Though it can only support 2,500 emails.

Demand – email – to – case can support 10,000 emails but it does not support attachment larger than 10 MB.

There email – to – case is the most preferred option.

1
 

Ted

Ted

Answered Aug 08, 2017

It is on demand email to case because email-to-case can handle only 2,500 cases/inquiries.

1
 

wuyan

Wuyan

Answered Apr 18, 2017

The correct answer should be on demand email to case.

1
 

brookgong

Brookgong

Answered Feb 19, 2020

C. On-demand email-to-case.

 

h holby

Salesforce

H holby, HHolby, Salesforce, TN

Answered Nov 24, 2019

The answer is C. Email to the case has a maximum limit of 2,500 emails covert to case per day where On-demand is based on user licenses ( multiply by 1,000 with a max of 1,000,000). On-demand actually supports attachments up to 25 MB.

 

brandon.lechner

Brandon.lechner

Answered Nov 05, 2019

As of late 2019, the answer is on-demand email-to-case.

 

MG

MG

Answered Oct 09, 2018

Ans: Email to Case. On Demand Email to case Does not supports attachments Larger than 10MB

 

John Adney

John Adney

Answered Dec 02, 2016

Shouldn't this be #3? Email-to-case maxes out at 2500.
 

John Smith

John Smith

Answered Oct 25, 2016

Email-to-case
 

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