Which solution should a consultant recommend to meet these requirements? Universal containers support team requires its customers to submit their support inquiries via free form email (outlook, etc.), additional requirements are listed below: a) Support attachments up to 20 mb per inquiry b) Over 10,000 inquiries per day.
A. Email-to-case B. Customer chatter groups C. On-demand email-to-case D. Web-to-case
The answer is C. Email to the case has a maximum limit of 2,500 emails covert to case per day where On-demand is based on user licenses ( multiply by 1,000 with a max of 1,000,000). On-demand actually supports attachments up to 25 MB.