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Universal Containers would like to reduce the clicks a Customer Support Agent uses when working on a case. This includes the time it takes to create, resolve, and close the case.Which three Salesforce productivity features should be used to accomplish this requirement? Choose 3



A. A. Macros
B. B. Chatter
C. C. Quick Text
D. D. Omni-Channel
E. E. Publisher Actions

This question is part of Universal Containers (UC) quiz questions
Asked by Fbusbos, Last updated: Aug 09, 2020

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fbusbos

Fbusbos

Answered Feb 14, 2018

A. Macros
C. Quick Text
E. Publisher Actions
3
 

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