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How should the following requirement be met? Support engineers need to see a complete chronological list of field edits to a case, associated emails, case comments, and field edits to related objects in a single view while working on a case.

How should the following requirement be met? Support engineers need to see a complete chronological list of field edits to a case, associated emails, case comments, and field edits to related objects in a single view while working on a case.

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A. Create a custom report
B. Create a custom view on the Case tab (or Case Feed)
C. Create a custom related list on the case
D. Create a custom Visualforce page

This question is part of Service Cloud (Part 2)
Asked by Catherine halcombe, Last updated: Mar 28, 2020

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4 Answers

brookgong

Brookgong

Answered Feb 07, 2020

C. Create a custom related list on the case

 

jayaprada

Jayaprada

Answered Feb 26, 2019

I think the correct answer is C.

 

E. Stanley

E. Stanley, Technical writer, Indianapolis

Answered Jun 26, 2018

When engineers are dealing with different lists of complicated data, they need to see the different factors all in one place. They can do this by using the custom visual force page. This page lets them open and view all the different aspects of the problem on the same page, so that they can solve them simultaneously.

This also improves coordination and helps engineers solve problems faster. They can modify and manipulate the different factors simultaneously, ensuring an optimum result. A custom Visual force page means that they can edit and include different comments, emails or documents according to their own needs.

 

John Smith

John Smith

Answered Oct 24, 2016

Create a custom Visualforce page
 

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