How can a front desk employee cross sell? - ProProfs Discuss
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How can a front desk employee cross sell?



A. Employees Must know the hotel s products and services in order to suggestively sell or cross sell the property.
B. \Would you like me to make your return resevation for you now?\
C. \I notice you are staying for a week. Our property has dry cleaning service at a low cost. Our housekeeping staff will pick up any laundry you have and return it by the next morning.\
D. The front desk agent can recommend the property s restaurant, invite guests to visit the property s facilities, and promote the hotel s features.
E. The sales department can suggest alternative nights to clients and monitor competitor s bookings.

This question is part of Section 6.4—Quiz: Suggestive Selling and Cross-Selling
Asked by Aoht, Last updated: Feb 02, 2018

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aoht

Aoht

Answered on Dec 10, 2017

The front desk agent can recommend the property s restaurant, invite guests to visit the property s facilities, and promote the hotel s features.
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