What method can be used to route cases from social channels? - ProProfs Discuss
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What method can be used to route cases from social channels?



A. Enable Social Network Profile and add workflow rules to the contact object.
B. Enable Social Network Profile and add assignment rules to the case object.
C. Enable Social Customer Service and add assignment rules to the case object.
D. Use Twitter-to-case and add workflow rules to the case object.

This question is part of Universal Containers (UC) quiz questions
Asked by Fbusbos, Last updated: Aug 11, 2020

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fbusbos

Fbusbos

Answered Dec 04, 2017

C. Enable Social Customer Service and add assignment rules to the case object.
 

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