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Which solution will ensure each team sees only the relevant article type for their product?
Case reference:
The Service Manager at Universal Containers manages three teams. Each team provides support for a specific product. Agents have concerns about seeing search results for other products when searching the Knowledge Base. The Service Manager originally provided the teams with full access to all articles.Which solution will ensure each team sees only the relevant article type for their product? 



A. Create a permission set for each record type and assign them to each team based on their product specialization.
B. Create a page layout for each article type and assign them to each team based on their product specialization.
C. Create a data category for each product and assign them to each team based on their product specialization.
D. Create an article action for each record type and assign them to each team based on their product specialization.

This question is part of Universal Containers (UC) quiz questions
Asked by Fbusbos, Last updated: Aug 05, 2020

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fbusbos

Fbusbos

Answered Dec 04, 2017

C. Create a data category for each product and assign them to each team based on their product specialization.
 

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