What statement is true about the Salesforce Knowledge article lifecycle?
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A. Approval processes cannot allow publishing of articles that have specific validation statuses. B. Knowledge uses public groups as a way to assign users to specific tasks related to articles. C. Articles cannot be published until they are reviewed and validated by a qualified author. D. Article permission sets allow agents to participate in the article publishing process.
When there is a cloud-based knowledge base the sales force can utilise this to inform themselves, pass on the knowledge to colleagues and to notify and educate clients. If the sales person writes an article from his or her understanding of material or practices, it is best to check accuracy with a senior colleague.
If s/he refers to an article by a published author, it is best to check with that author that the reference accords with what that author intended or wrote.