A Service Rep transfers a Live Agent Chat to another Rep. Which two - ProProfs Discuss
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A Service Rep transfers a Live Agent Chat to another Rep. Which two things will happen? Choose 2 answers



A. The Customer doesn’t know they were transferred.
B. The Chat Transcript and Case are transferred.
C. The Customer is shown the new Rep’s Name
D. Both Service Reps can chat with the Customer.

This question is part of Universal Containers (UC) quiz questions
Asked by Fbusbos, Last updated: Aug 09, 2020

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fbusbos

Fbusbos

Answered Dec 01, 2017

B. The Chat Transcript and Case are transferred.
C. The Customer is shown the new Rep’s Name
 

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