Is your request approved or denied?
Multiple Approvers have received your request for approving a discount that was invoked by the approval process. Approver A rejects your request. Approver B accepts your request after Approver A rejects it.
A. Approved B. Denied C. Approval process is revoked D. Approval changes to pending stage due to conflict within approvers
Correct answer is option B – Denied
In SaleForce, if a request has been denied by approver A and approved by approver B after it has been rejected by approver A in a request process, the request is denied.
This is because records can only be approved or rejected by the first response to the approval request. When a user request approval for discount, the submission action locks the record, this ensures that other users (except approvers and admins) cannot change the record while it’s pending approval.
If Approver A rejects the request, the final rejection actions are executed, setting the approval status as rejected. If Approver A approves the request, the record moves to the next step approval from Approver B.