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Situational Judgement Questions and Answers (Q&A)

H. Martin, Content Writer
Answered: Aug 10, 2018
If your evaluation has suggested that you are not speaking clearly enough to customers, there may be a workshop that will focus upon clarity of communication and if so it would be the best...Read More

2 Answers

202 views
Gurpreet Matharu
Answered: Aug 16, 2018
1.Complete the job as you have been instructed, using what you remember from training to help you. 2. Ask if a co-worker can help you at the beginning of your shift in case you have any que...Read More

2 Answers

202 views
John Smith
Answered: Feb 29, 2020
Tell Veronica that she is being her typical rude and loud self, just like everyone says.
Tell Veronica that because of her talking on the phone, you are having difficulty hearing that the...Read More

2 Answers

201 views
Gurpreet Matharu
Answered: Aug 16, 2018
Propose that the drivers split the tips equally so that it is in everybody s best interest to make as many deliveries as possible.
Speed on your way to make the deliveries so that you can...Read More

2 Answers

201 views
Hehe
Answered: Jan 09, 2017
Calmy explain that the restrooms are not your problem.Apologize to the customer and tell another waiter to take care of...Read More

2 Answers

203 views
John Smith
Answered: Feb 29, 2020
Tell Paul to drive the forklift slowly and carefully so he can avoid accidents.
Stop Paul and explain why it is unsafe for uncertified workers to operate forklifts.

2 Answers

213 views
AfiFrench
Answered: Feb 29, 2020
Explain that you are closing, but the customer can make a quick purchase if she knows what she wants to buy.
Suggest that the customer look for a gift at another gift shop that is open...Read More

1 Answer

204 views
AfiFrench
Answered: Feb 29, 2020
Calmly explain that the restrooms are not your problem.
Apologize to the customer and tell another waiter to take care of it.

1 Answer

201 views
John Smith
Answered: Feb 29, 2020
Tell the supervisor that another employee broke the wheel.
Explain the accident to your supervisor and ask how to proceed.

1 Answer

200 views
AfiFrench
Answered: Feb 29, 2020
Tell your supervisor that Alex never refills the copy machine s paper.
Ask Alex to refill the copy machine if he uses all the paper.

1 Answer

203 views
AfiFrench
Answered: Feb 29, 2020
Continue working despite the potential danger because it is important to keep the client happy.
Check with your supervisor to see if it is safe to work, and trust that he will keep you and the...Read More

1 Answer

201 views
AfiFrench
Answered: Feb 29, 2020
Bring in a radio and play it really loud so your co-worker knows how annoying it is.
Suggest that your co-worker use heaadphones when she listens to the radio at work.

1 Answer

202 views
AfiFrench
Answered: Feb 29, 2020
Slam your manager s door shut whenever he is being loud.
Kindly ask your manager to close his door when he makes a call.

1 Answer

200 views
AfiFrench
Answered: Feb 29, 2020
Tell the customer that he is being selfish and doesn t need three samples.
Explain your policy and ask that he take only one sample.

1 Answer

202 views
AfiFrench
Answered: Feb 29, 2020
Explain the error to your manager and ask her to add your name.
Do nothing and hope that your manager will correct the mistake.

1 Answer

202 views
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