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Service Cloud Questions and Answers (Q&A)

John Adney
Answered: Apr 12, 2017
To route calls to different agents

2 Answers

205 views
Brookgong
Answered: Feb 19, 2020

D. To automate business processes for agents who troubleshoot customer support issues via phone

2 Answers

208 views
Nikmarv
Answered: Jun 12, 2017
The correct answer is:B. Switch from case feed to standard detail pages using a console component.

2 Answers

211 views
John Smith
Answered: Feb 25, 2020
To automate business processes for agents who troubleshoot customer support issues via phone

2 Answers

213 views
John Smith
Answered: Feb 25, 2020
Leverage live agents for web-based chat
Implement salesforce knowledge on a portal

1 Answer

319 views
Thomsit
Answered: Feb 25, 2020
C. Activate the knowledge sidebar within the service cloud console.

1 Answer

212 views
John Smith
Answered: Feb 25, 2020
Create a private chatter group with customers and invite key individuals to join the group.

1 Answer

209 views
Wyatt Williams
Answered: Feb 25, 2020
Enable Social Customer Service

1 Answer

202 views
Wyatt Williams
Answered: Feb 25, 2020
Enable Chatter for agent collaboration.
Enable Knowledge in a Service Cloud portal.

1 Answer

207 views
John Smith
Answered: Feb 25, 2020
Escalated cases by account month to date.
High priority cases opened by account month to date.

1 Answer

202 views

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