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Service Cloud Questions and Answers (Q&A)

Kishor_kumar
Answered: Jun 07, 2020
Create auto-response templates for emails
Enable Knowledge in a Service Cloud portal

1 Answer

251 views
Supriyam
Answered: Jun 07, 2020
A. Case Feed must be enabled.
C. Publisher Actions used in the macros must be on the page layout.
E. The Macros widget or utility must be added to the console. 

1 Answer

250 views
John Smith
Answered: Jun 07, 2020
To display whether a case response complies with the customers service level agreement
To represent metrics such as first response and resolution time on cases

1 Answer

249 views
Kishor_kumar
Answered: Jun 07, 2020
Enable the "Most Recent" component within the Salesforce Console for Service

1 Answer

249 views
Gol
Answered: Apr 08, 2018

I also think the that the correct answer is :

Switch from case feed to standard detail pages using a console component.

What has Visual Force page to do with Case Feed?

4 Answers

248 views
John Smith
Answered: Jun 07, 2020
To represent metrics such as first-response and resolution time on cases.
To display whether a case response complies with a customer service level agreement

1 Answer

248 views
Supriyam
Answered: Jun 07, 2020
A. Create a case queue for all created or updated cases.
C. Create an email alert notification for Case Teams.

2 Answers

247 views

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