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Service Cloud Questions and Answers (Q&A)

Wyatt Williams
Answered: May 26, 2020
Configure article types for each kind of content
Define approval processes for each article type
Configure data category values for each product

1 Answer

257 views
Nikmarv
Answered: Jun 06, 2017
I think the correct one is:
B. Create a private chatter group with customers and invite key individuals to join the group.

3 Answers

256 views
Options A and D are correct. Entitlement management helps users provide the correct support to their customers. Its variety of features let users define, define and track service levels as...Read More

2 Answers

256 views
John Smith
Answered: May 26, 2020
Assign cases to queues and use escalation rules to escalate cases that have not been accepted by an agent within one hour.

1 Answer

256 views
Mike.todd
Answered: Nov 08, 2017
This answer is incorrect. It is on demand email to case. Email -to-case only supports 2,500 inquiries per day, whereas on demand is 1,000 X each user license (up to 1 million a day). Correct...Read More

4 Answers

255 views
Brookgong
Answered: Feb 07, 2020

A. Display records and their related items as tabs on one screen.

D. Allows chatter messenger to be used between agents.

2 Answers

253 views
Kishor_kumar
Answered: May 26, 2020
Create multiple Salesforce console for service applications and configure them on the user s requirements

1 Answer

253 views
John Smith
Answered: May 26, 2020
Knowledge articles attached to the case.

1 Answer

253 views

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