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Service Cloud Questions and Answers (Q&A)

Sfdc
Answered: Jun 10, 2018
Customize highlight panels for all objectsandturn them on. Create a console app and assign it to user profiles. Optionally, for support agents: Brand your console. Choose how pinned lists...Read More

2 Answers

240 views
Supriyam
Answered: Feb 27, 2020
A. Create a case queue for all created or updated cases.
C. Create an email alert notification for Case Teams.

2 Answers

220 views
Supriyam
Answered: Feb 27, 2020
C. Reduced issue resolution time
D. Increased call routing accuracy
E. Optimized use of resources 

2 Answers

211 views
C. Perez, Writer
Answered: Apr 24, 2019
The correct answer to this question is B, interactive voice response. It is a technology which allows a computer communicate with a human. They are able to communicate through voice and DTMF...Read More

2 Answers

216 views
Barry Mclean, Sales Manager
Answered: Jan 29, 2019
The correct answers to this question are A and C. The Email-to-Case function in Salesforce allows you to automatically convert customer emails into customer cases, allowing your customer service...Read More

2 Answers

253 views
J.Barbara
Answered: Mar 07, 2018
B. Create the data categories and set up the data category values
D. Setup a zip file that contains the CSV, HTML, and image files
E. Create the custom fields and layouts for the FAQ...Read More

2 Answers

213 views
John Adney
Answered: Dec 11, 2017

The answer should be :

B. Optimized use of resources
D. Increased call deflection
E. Reduced issue resolution time

2 Answers

338 views
John Adney
Answered: Dec 08, 2017
Quote from SF: "You can associate entitlements with accounts, assets, contacts, and service contracts. For example, a phone support entitlement can be added to an account. When a contact from...Read More

2 Answers

225 views
M. Klose, Content Writer
Answered: Aug 27, 2018
There are two possible answers to this. The first one is letter A. This means that there is a need to use SOAP API so that the external database can be connected with Salesforce. After that, the...Read More

2 Answers

203 views
L_georgieva
Answered: Feb 27, 2020
Net promoter score
Customer Purchase History
Customer Satisfaction Survey

We are not sure for the answer of this question. Any suggestions are welcome.

2 Answers

276 views
L_georgieva
Answered: Feb 27, 2020
Reduced support channels
Optimized use of resources
Reduced issue resolution time

2 Answers

210 views
Cananthreddyn
Answered: Feb 11, 2020

You cannot import Assets via Import Wizard.

2 Answers

201 views
J. Harty, Writer
Answered: May 23, 2019
Companies may have to create records to save information about their company to be able to go back to it and pull it up again. They can’t remember all the information about their company....Read More

2 Answers

225 views
C.Dorothy
Answered: Feb 28, 2018
Salesforce is the world’s number one customer relationship management platform. They offer a cloud based application for sales, services, marketing and more to customers. Salesforce w...Read More

2 Answers

248 views

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