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Service Cloud Questions and Answers (Q&A)

John Smith
Answered: Apr 09, 2020
Create a dashboard for articles submitted by agents & approved for publication
Measure & reward agents based on the of new articles submittes for approval

2 Answers

246 views
D. gray, Builder
Answered: Apr 24, 2019
The correct answer to this question is C, contact report run time. These reports can be used to manage marketing communications sent to recipients and monitor leads. It allows the sender to...Read More

2 Answers

246 views
L. Hawkes, Teacher
Answered: Oct 11, 2018
Option B - uncover gaps in the knowledge base. This is a major benegit of deploying knowledge in customers communities. Once knowledge is deployed to customers, they have a better understand of...Read More

2 Answers

244 views
John Smith
Answered: Apr 09, 2020
Assign article managers to public groups and specific article actions to each group

1 Answer

244 views
John Smith
Answered: Apr 09, 2020
Create a unique case page layout for each channel grouping
Create an agent role for each channel grouping

1 Answer

244 views
E. Good
Answered: Dec 14, 2018
The correct answers to this question are A, B, and D. In a situation where universal containers are using the service cloud console for managing cases with these specifications, you have to do a...Read More

2 Answers

243 views
John Smith
Answered: Apr 09, 2020
Create a service Cloud console and enable the knowledge sidebar on the case page layout

1 Answer

243 views
John Smith
Answered: Apr 09, 2020
Knowledge articles attached to the case.

1 Answer

243 views
Mike.todd
Answered: Nov 08, 2017
This answer is incorrect. It is on demand email to case. Email -to-case only supports 2,500 inquiries per day, whereas on demand is 1,000 X each user license (up to 1 million a day). Correct...Read More

4 Answers

242 views
H.Jennifer
Answered: Apr 23, 2018
Ability to enforce service levels with time-dependent processes
Entitlement management includes the following features to help you provide the correct service levels to your customers:Read More

2 Answers

242 views
Wyatt Williams
Answered: Apr 09, 2020
Original creation date and average rating of articles
Last modified date and number of recent article views

2 Answers

241 views

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