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Service Cloud Questions and Answers (Q&A)

Edgar_banzo
Answered: Mar 21, 2017
Duplicated question: The other instance asks for two options, and the right answer was:
Display product bug data in salesforce via visualforce page.
Use SOAP API to integrate the...Read More

2 Answers

210 views
C. Block, English Professor
Answered: Apr 18, 2019
The correct answer to this question is C, skill-based routing. Used in call centers, skill-based routing is a strategy to assign calls to the most suitable agent, instead of it going to the next...Read More

2 Answers

240 views
F.Brian
Answered: Jan 19, 2018
Universal containers reduce costs and immediately improve the contact center agent productivity by streamlining the agent interface, and by enabling templates for written responses. Salescloud is...Read More

2 Answers

238 views
John Smith
Answered: Feb 23, 2020
Enforce that customers must search the knowledge base before they can see the contact us page
Create a central “contact us” page which provides access to the available channels.
...Read More

2 Answers

214 views
C. Block, English Professor
Answered: Dec 14, 2018
The answer to this question is C. The solution that a consultant should recommend to automate the creation of customer contacts and cases from universal containers social channels when negative...Read More

2 Answers

222 views
C.Mila
Answered: May 01, 2018
Integration with Lead Generation team and apps
Performance for high volume of interactions Amid the sales campaign, the consultants display the organization and the points of intere...Read More

2 Answers

213 views

This is a very problematic question. I think the correct answer is-

B. Average handle time
C. Abandon rate

2 Answers

207 views
Bergeront Tiffney, Computer Engineer
Answered: Feb 28, 2019
For the needed process, B, C, and D can be used. A visual workflow is something that is normally created in a web-based interface. Those who are not too technical and are not too aware of the...Read More

2 Answers

284 views
H. Martin, Content Writer
Answered: Apr 09, 2019
The correct answers – option B and option C
Workflow rule is used to automate business processes, when a record meets all the criteria set for a workflow rule; the action of that rule...Read More

2 Answers

226 views
G.Carol
Answered: Feb 19, 2018
They say everything is quantifiable. However, the knowledge about something cannot be contained in a container. On the contrary, it can be measured by numbers though. Remember those tests you...Read More

2 Answers

216 views
E. Stanley, Technical writer
Answered: Feb 21, 2019
The first thing that the consultant do is letter A. You should create the article type and fields first. After you are already done with this, you need to do letter D. This means that you need to...Read More

2 Answers

206 views
John Adney
Answered: Jun 21, 2017

D. Configure the Service Cloud console, add Visualforce components, and activate the Knowledge sidebar.

2 Answers

202 views
J. Goodman, Web Content Writer
Answered: Oct 11, 2018
Telesales or telemarketing is a way that companies use to try to influence people to buy their product. A bunch of people are hired to work in a call center. Each person is usually given a...Read More

2 Answers

230 views

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