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Service Cloud Questions and Answers (Q&A)

C. Perez, Writer
Answered: Apr 24, 2019
The correct answers to this question is B, case teams, and C, workflow rules. Both of these are used the cloud based software Salesforce. Case teams are used to help groups of people work...Read More

2 Answers

236 views
Jchenut
Answered: Apr 24, 2019
First call resolution is commonly used to measure Customer satisfaction (even if it can be difficult to measure).

Should be:
2. Customer satisfaction survey
4. First call...Read More

2 Answers

236 views
Wyatt Williams
Answered: Jun 05, 2020
To provide information regarding planned maintenance.
To provide live and historical data on system performance.
To provide online security threat information.

1 Answer

236 views
John Smith
Answered: Jun 05, 2020
Allow agents work on multiple chats at one time
Configure quick text option to include text quickly
Use chat preview to allow agents to prepare before the chat

1 Answer

236 views
John Smith
Answered: Jun 05, 2020
Assign a global team of experienced agents and leaders to create a common design template and report structure

1 Answer

236 views
John Smith
Answered: Jun 05, 2020
Enable social profile and add assignment rules to the case object

1 Answer

236 views
L_georgieva
Answered: Jun 05, 2020
Create Knowledge Articles and publish internally and publicly

We are not sure about the answer of these question. Any suggests are welcome!

1 Answer

236 views
John Smith
Answered: Jun 05, 2020
Supervisors to investigate those cases...
Identify those cases and assign to the closure team...

1 Answer

236 views
H. Jones, Web Content Writer
Answered: Feb 11, 2019
Whenever a company has high turnover from employees who don’t like working there, it is up to the company to realize this. Some companies don’t care if the employees don’t like...Read More

2 Answers

235 views
John Smith
Answered: Jun 05, 2020
Create an apex trigger to automatically submit articles with status changed to “awaiting approval” to an approval process.

1 Answer

235 views
L_georgieva
Answered: Jun 05, 2020
Create a Data Category for each product and assign them to each team based on their product specialization

1 Answer

235 views
John Smith
Answered: Jun 05, 2020
The CTI adapter must be developed using the CTI Toolkit version 3.0 or higher or Open CTI

1 Answer

235 views

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