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Service Cloud Questions and Answers (Q&A)

John Smith
Answered: Apr 09, 2020
To represent metrics such as first-response and resolution time on cases.
To display whether a case response complies with a customer service level agreement

1 Answer

228 views
John Smith
Answered: Apr 09, 2020

C. Create a unique case page layout for each channel grouping.
D. Create an agent role for each channel grouping.

1 Answer

228 views
C. Perez, Writer
Answered: Apr 24, 2019
The correct answer to this question is B, interactive voice response. It is a technology which allows a computer communicate with a human. They are able to communicate through voice and DTMF...Read More

2 Answers

227 views
G. Roland, Professor
Answered: Jan 28, 2019
FAQ refers to the frequently asked questions sections of a website or for a company. These questions and answers are those that are commonly asked to the company about the company. However, these...Read More

2 Answers

227 views
Wyatt Williams
Answered: Apr 09, 2020
To provide information regarding planned maintenance.
To provide live and historical data on system performance.
To provide online security threat information.

1 Answer

227 views
Supriyam
Answered: Apr 09, 2020
 Grant managers the Manage Salesforce Knowledge permission. 
 Create at least two different article types. 
 Create at least two different approval processes. 

A,c,d

1 Answer

227 views
Supriyam
Answered: Apr 09, 2020
A. Create a data retention plan that archives or purges Cases at regular intervals.
C. Optimize queries to reduce the scope of Cases included with each search.

1 Answer

227 views
John Smith
Answered: Apr 09, 2020
Visibility into service entitlements
Mobile access to case information

1 Answer

227 views
John Smith
Answered: Apr 09, 2020
Cleanse the data outside of salesforce and then migrate the data.

1 Answer

227 views

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