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Service Cloud Questions and Answers (Q&A)

Kishor_kumar
Answered: Apr 03, 2020
Remove formula fields from filter criteria
Remove unnecessary columns from the reports

1 Answer

229 views
John Smith
Answered: Apr 03, 2020
Email articles in PDF format.
Search Knowledge using case information.

1 Answer

229 views
Supriyam
Answered: Apr 03, 2020
A. Create a case queue for all created or updated cases.
C. Create an email alert notification for Case Teams.

2 Answers

228 views
John Smith
Answered: Apr 03, 2020
Number of articles attached to a case
Number of articles created by agent

1 Answer

228 views
Wyatt Williams
Answered: Apr 03, 2020
Suggest articles for a web-to-case question
Recommend articles prior to a Live Agent session B,D

1 Answer

228 views
C. Perez, Writer
Answered: Apr 24, 2019
The correct answer to this question is B, interactive voice response. It is a technology which allows a computer communicate with a human. They are able to communicate through voice and DTMF...Read More

2 Answers

227 views
C.Mila
Answered: May 01, 2018
Agent hours worked and agent wage rate
Talk time and call wrap time.

Contact centers go about as a viable course to increase the value of your business. Be that as it may,...Read More

2 Answers

227 views

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