The correct answer is option A – Email – to- case
Email – to case and on demand email- to - case are the only two options that meet the requirement of submitting cases via email and other option do cannot submit cases via email.
Email – to – case can support inquiries of emails and attachment greater than 20 MB. Though it can only support 2,500 emails.
Demand – email – to – case can support 10,000 emails but it does not support attachment larger than 10 MB.
There email – to – case is the most preferred option.
I think a "daily" report is not so exaustive, and UC want to see the escalation rate, not the case list.
The correct answer for me it's:
D. Create a case report with a custom summary formula to calculate the percentage of escalated cases.
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On-Demand-Emai to case, E-mail to case cannot handle 10000 inquaieries
I found somewhere the answer is B and D. Please confirm the correct answer.
This answer is incorrect. It is on demand email to case. Email -to-case only supports 2,500 inquiries per day, whereas on demand is 1,000 X each user license (up to 1 million a day). Correct Answer SHOULD be On-Demand Email-to-Case.
Per H&T (https://help.salesforce.com/articleView?Id=customizesupport_email.htm&type=0)
email to case has a cap of2,500 emails that can be converted to cases each day.
I guess the clarification would be do all of those inquiries get converted to cases? If so, on demand email to case might be a better option because it is based on the of user licenses 1000.
(Number of user licenses multiplied by 1,000, up to a daily maximum of 1,000,000)
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B is the answer to this question. There is a need to install Salesforce for Facebook and Twitter because these are the two social media websites that the business would like to focus on. Social media can obviously help different companies become known.
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