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Service Cloud Questions and Answers (Q&A)

John Adney
Answered: Dec 11, 2017

The answer should be :

B. Optimized use of resources
D. Increased call deflection
E. Reduced issue resolution time

2 Answers

420 views
C.Mila
Answered: May 01, 2018
Visual workflow which is also called “Write-back” is one of the features used in software applications. It helps in good analysis of such software they are found in. an example of...Read More

2 Answers

399 views
John Smith
Answered: Apr 06, 2020
Leverage live agents for web-based chat
Implement salesforce knowledge on a portal

1 Answer

370 views
Yessica Alicia Quintana Palma
Answered: Jul 23, 2019
The following prerequisites apply to Salesforce Classic and Lightning Experience: Make sure that the record page you want to use macros with includes a publisher, like the Chatter com...Read More

4 Answers

359 views
K. Myers, Blogger
Answered: Oct 04, 2018
The best process that should be followed is C. Entitlement process is the start of the whole process. After this is the contracts process. Everything should be finalized before things can...Read More

2 Answers

336 views
Correct answer is option A. A consultant should enable the Knowledge sidebar setting in the case of support settings to be able to suggest articles to agents based on information they are t...Read More

2 Answers

334 views
Bergeront Tiffney, Computer Engineer
Answered: Feb 28, 2019
For the needed process, B, C, and D can be used. A visual workflow is something that is normally created in a web-based interface. Those who are not too technical and are not too aware of the...Read More

2 Answers

328 views
E. Austin
Answered: Mar 07, 2019
The correct answer is option A – Email – to- case Email – to case and on demand email- to - case are the only two options that meet the requirement of submitting cases via...Read More

9 Answers

326 views
Bergeront Tiffney, Computer Engineer
Answered: Feb 28, 2019
There are three possible answers to this question in order to accurately measure how well the company is doing. The first one is B. The number of days it takes before cases can be closed should...Read More

2 Answers

321 views
E. Stanley, Technical writer
Answered: Jun 26, 2018
When engineers are dealing with different lists of complicated data, they need to see the different factors all in one place. They can do this by using the custom visual force page. This page...Read More

4 Answers

320 views
Anthony
Answered: Aug 30, 2017

I like to experiment with Alpha Plus Male Enhancement to learn the different things that make How to Increase Muscle Mass tick. For crying out loud! It's very simple. They...Read More

5 Answers

310 views
C.Mila
Answered: May 01, 2018
Through the service cloud portal, universal containers can give a scope of various capacities to its customers. For example, the universal containers can enable the customers to look through an...Read More

3 Answers

309 views

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