Topics
Products
Follow Us:

Service Cloud Questions and Answers (Q&A)

John Adney
Answered: Dec 11, 2017

The answer should be :

B. Optimized use of resources
D. Increased call deflection
E. Reduced issue resolution time

2 Answers

723 views
C.Mila
Answered: May 01, 2018
Visual workflow which is also called “Write-back” is one of the features used in software applications. It helps in good analysis of such software they are found in. an example of...Read More

2 Answers

682 views
Yessica Alicia Quintana Palma
Answered: Jul 23, 2019
The following prerequisites apply to Salesforce Classic and Lightning Experience: Make sure that the record page you want to use macros with includes a publisher, like the Chatter com...Read More

4 Answers

587 views
Bhadouria.kanchan
Answered: May 30, 2020
A sharing is set to grant the customer community user access to the records associated with their contact...Read More

3 Answers

545 views
John Smith
Answered: Jul 12, 2020
Leverage live agents for web-based chat
Implement salesforce knowledge on a portal

1 Answer

535 views
Correct answer is option A. A consultant should enable the Knowledge sidebar setting in the case of support settings to be able to suggest articles to agents based on information they are t...Read More

2 Answers

487 views
K. Myers, Blogger
Answered: Oct 04, 2018
The best process that should be followed is C. Entitlement process is the start of the whole process. After this is the contracts process. Everything should be finalized before things can...Read More

2 Answers

479 views
E. Austin
Answered: Mar 07, 2019
The correct answer is option A – Email – to- case Email – to case and on demand email- to - case are the only two options that meet the requirement of submitting cases via...Read More

9 Answers

447 views
John Smith
Answered: Jul 12, 2020
Create a single data category group for each division and provide access using the role hierarchy

1 Answer

444 views
L_georgieva
Answered: Jul 12, 2020
Net promoter score
Customer Purchase History
Customer Satisfaction Survey

We are not sure for the answer of this question. Any suggestions are welcome.

2 Answers

438 views
Bergeront Tiffney, Computer Engineer
Answered: Feb 28, 2019
There are three possible answers to this question in order to accurately measure how well the company is doing. The first one is B. The number of days it takes before cases can be closed should...Read More

2 Answers

432 views

Related Topics Of Service Cloud

Loading, please wait...

Email Sent
We have sent an email to your address "" with instructions to reset your password.