Service Cloud Questions and Answers (Q&A)

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I think a "daily" report is not so exaustive, and UC want to see the escalation rate, not the case list.
The correct answer for me it's:

D. Create a case report with a custom summary formula to calculate the percentage of escalated cases.

6 Answers

The correct answer is option A – Email – to- case Email – to case and on demand email- to - case are the only two options that meet the requirement of submitting cases via email and other option do cannot submit cases via email. Email – to – case can...Read More

6 Answers


I like to experiment with Alpha Plus Male Enhancement to learn the different things that make How to Increase Muscle Mass tick. For crying out loud! It's very simple. They can do it with Alpha Plus Male Enhancement whenever they want. Let's put this conclusion in...
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5 Answers

Over 10,000 inquiries per day has exceeded the Email-to-Case maximum number 2,500 of emails converted to case each day. The correct answer is not On-Demand Email-to-Case?

5 Answers

B. Have agents provide customers with portal registration instructions when working a case.
C. Create active customers as portal users and send them e-mail notifications.

4 Answers

This answer is incorrect. It is on demand email to case. Email -to-case only supports 2,500 inquiries per day, whereas on demand is 1,000 X each user license (up to 1 million a day). Correct Answer SHOULD be On-Demand Email-to-Case. http...Read More

4 Answers

Per H&T (https://help.salesforce.com/articleView?Id=customizesupport_email.htm&type=0) email to case has a cap of2,500 emails that can be converted to cases each day. I guess the clarification would be do all of those inquiries get converted to cases? If so, on demand email to cas...Read More

4 Answers

The following prerequisites apply to Salesforce Classic and Lightning Experience: Make sure that the record page you want to use macros with includes a publisher, like the Chatter component, and the actions you want to use, like Email or Log a Call. To customize the page layout, edit the p...Read More

4 Answers

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