Topics
Products
Follow Us:

Service Cloud Questions and Answers (Q&A)

E. Austin
Answered: Mar 07, 2019
The correct answer is option A – Email – to- case Email – to case and on demand email- to - case are the only two options that meet the requirement of submitting cases via...Read More

7 Answers

Nikmarv
Answered: Jun 07, 2017
I think a "daily" report is not so exaustive, and UC want to see the escalation rate, not the case list.
The correct answer for me it's: D. Create a case report with a custom summar...Read More

5 Answers

Anthony
Answered: Aug 30, 2017

I like to experiment with Alpha Plus Male Enhancement to learn the different things that make How to Increase Muscle Mass tick. For crying out loud! It's very simple. They...Read More

4 Answers

Angelannie
Answered: Mar 27, 2017
Over 10,000 inquiries per day has exceeded the Email-to-Case maximum number 2,500 of emails converted to case each day. The correct answer is not On-Demand Email-to-Case?

4 Answers

John Adney
Answered: Oct 08, 2017

I found somewhere the answer is B and D. Please confirm the correct answer.

Thanks

Punam

3 Answers

Mike.todd
Answered: Nov 08, 2017
This answer is incorrect. It is on demand email to case. Email -to-case only supports 2,500 inquiries per day, whereas on demand is 1,000 X each user license (up to 1 million a day). Correct...Read More

3 Answers

John Adney
Answered: Oct 13, 2017
Per H&T (https://help.salesforce.com/articleView?Id=customizesupport_email.htm&type=0) email to case has a cap of2,500 emails that can be converted to cases each day. I guess the cl...Read More

3 Answers

Yessica Alicia Quintana Palma
Answered: Jul 23, 2019
The following prerequisites apply to Salesforce Classic and Lightning Experience: Make sure that the record page you want to use macros with includes a publisher, like the Chatter com...Read More

3 Answers

Fabio
Answered: Apr 19, 2018

A. Performance for high volume of interactions.

D. Integration with Lead Generation teams and applications.

2 Answers

N. Jarah
Answered: Nov 14, 2019
B is the answer to this question. There is a need to install Salesforce for Facebook and Twitter because these are the two social media websites that the business would like to focus on. Social...Read More

2 Answers

The correct answers are: Create auto-response templates for e-mails. Enable knowledge in the service Cloud por...Read More

2 Answers

Correct answer is option B A consultant should recommend adding the entitlement related list to contact records to prevent such from happening in the future. The contacts related list on...Read More

2 Answers

M. Krasinski, Content Writer
Answered: Oct 04, 2018
The first is B which is the average handle time and another answer is C. The abandon rate is known to be important because if there would be a lot of abandoned calls that the customers leave,...Read More

2 Answers

Loading, please wait...

Email Sent
We have sent an email to your address "" with instructions to reset your password.