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Product Questions and Answers (Q&A)

Matz Lewis Clark, College student
Answered: Dec 18, 2018
The value chain model is done by a company in certain industries in order to provide a product or service. The way that they provide these products or services is done through activities. There...Read More

2 Answers

651 views
Fbusbos
Answered: Jul 03, 2020
C. Enable Social Customer Service and add assignment rules to the case object.

1 Answer

549 views
Fbusbos
Answered: Jul 03, 2020
B. Assign the correct Salesforce users to the Call Center
D. Install an adapter from AppExchange to work with third-party CTI systems
E. Create a softphone layout and assign to user...Read More

1 Answer

452 views
Fbusbos
Answered: Jul 03, 2020
A. Utilize KCS to manage Knowledge.
B. Add Live Agent to public-facing sites.
D. Implement SOS for mobile experience.

2 Answers

420 views
Fbusbos
Answered: Jul 03, 2020
B. The Chat Transcript and Case are transferred.
C. The Customer is shown the new Rep’s Name

1 Answer

399 views
N. Kingsley, Writer
Answered: Sep 10, 2018
When there is a cloud-based knowledge base the sales force can utilise this to inform themselves, pass on the knowledge to colleagues and to notify and educate clients. If the sales person writes...Read More

2 Answers

372 views
Fbusbos
Answered: Jul 03, 2020
B. Approval Process that assigns an Article to a Reviewer Queue.
C. Validation Rules for Article Types to verify all fields during creation.

1 Answer

349 views
Fbusbos
Answered: Jul 03, 2020
C. Create a data category for each product and assign them to each team based on their product specialization.

1 Answer

339 views
Carroan
Answered: Jul 03, 2020
The hawks eat more dark mice than white mice, because they can see the dark mice more easily.

1 Answer

331 views
Amoore
Answered: Jul 03, 2020
Benefit from consuming one more unit of a good and decreases as consumption increases

1 Answer

320 views
Fbusbos
Answered: Jul 03, 2020
A. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create reports to analyze call data in order to understand peak times and ensure...Read More

1 Answer

315 views
N. Kingsley, Writer
Answered: Aug 13, 2019
TPN stands for Total Parenteral Nutrition, while PPN stands for Peripheral Parenteral Nutrition. These two are given to the patient by IV. They are given to those who do not have other sources of...Read More

1 Answer

312 views
Bsatekbro
Answered: Jun 28, 2020

A. Optimized use of resource

B. Increased call deflection

E. Reduced issue resolution time

2 Answers

310 views

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