Topics
Products
Follow Us:

Customer Care Questions and Answers (Q&A)

L.Steven
Answered: Jan 07, 2018
As a customer care representative, you will often come across a number of customers. Many will come with a complain. They need you to fix the problem they encountered. Some may not even have...Read More

3 Answers

380 views
John Smith
Answered: Aug 10, 2020
To be heard and have their experience validated.

Complaining customers have several needs. Implicit in their actual complaint is also a need to be heard and their unhappiness acknowledged....Read More

1 Answer

366 views
John Smith
Answered: Aug 10, 2020
All of the Above.

Even when the customer is wrong you have to rember the customer is the customer. You should never argue or be confratational with a user and you should never belittle or...Read More

1 Answer

288 views
Coremiamisburg
Answered: Aug 10, 2020
Simply saying a customer’s words back to them.

1 Answer

260 views
Supertube
Answered: Aug 10, 2020
I prefer "give and take".

1 Answer

254 views
John Smith
Answered: Aug 10, 2020
Avoid silence and begin your greeting immediately upon answering the phone-2. include a friendly salutation such as: “thank you for calling...”-3. use the corresponding service desk name (i.e....Read More

1 Answer

206 views

Related Topics Of Customer care

Loading, please wait...

Email Sent
We have sent an email to your address "" with instructions to reset your password.