CSR Questions and Answers (Q&A)

Both require research/ phone calls by customer service to resolve
Both cannot be delivered by the drivers until the stops are moved to live routes
Both are orphans which will not bill the customer or pay the driver until resolved

1 Answer

All of the above

1 Answer

Anyone we communicate with

1 Answer

Service Level for any given 1/2 hour interval, number of calls in queue and number of CSR s available to take calls

1 Answer

D. In a position that doesn t draw attention

1 Answer

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