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CSR Questions and Answers (Q&A)
Who owns making appointments and resolving short orders?
Why are ZSHORT & ZAPPT on the same tab on the DI Review report?
Both require research/ phone calls by customer service to resolve
Both cannot be delivered by the drivers until the stops are moved to live routes
Both are orphans which will not bill the customer or pay the driver until resolved
Why is Customer Service so important?
All of the above
Who is a customer?
Anyone we communicate with
What does the SAL field on an order entry stand for in a new SCE order?
What are the primary three call center metrics that are used to analyze the Intraday performance of the center and determine when changes should be made?
Service Level for any given 1/2 hour interval, number of calls in queue and number of CSR s available to take calls
Why is it important to adhere to the cancellation policy for Meeting Room and Day Office reservations?
What are some of the ways you can encourage a customer to say 'yes' and close the sale?Please explain at least 3.
Where is the best position for you to locate an observation post (OP)/listening post (LP)?
D. In a position that doesn t draw attention
Which principle of indirect fire aims to destroy enemy soldiers and degrade the effectiveness of enemy vehicles by causing them to fight buttoned-up?
C. Required effect
What was your first job?
Would you like to be famous?
Is cow milk good for health?
What are some of the best father's day gift ideas for 2019?
Why do only few people celebrate father's day?
Can I eat dessert on a daily basis?
How many weeks are there in a year?
Why do we yawn when we see someone else yawning?
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