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CSR Questions and Answers (Q&A)
What is the FIRST thing you do before taking an order?
Check to see if customer has a profile
Who owns making appointments and resolving short orders?
Why are ZSHORT & ZAPPT on the same tab on the DI Review report?
Both require research/ phone calls by customer service to resolve
Both cannot be delivered by the drivers until the stops are moved to live routes
Both are orphans which will not bill the customer or pay the driver until resolved
Why is Customer Service so important?
All of the above
Who is a customer?
Anyone we communicate with
What does the SAL field on an order entry stand for in a new SCE order?
What are the primary three call center metrics that are used to analyze the Intraday performance of the center and determine when changes should be made?
Service Level for any given 1/2 hour interval, number of calls in queue and number of CSR s available to take calls
Where is the best position for you to locate an observation post (OP)/listening post (LP)?
D. In a position that doesn t draw attention
Which principle of indirect fire aims to destroy enemy soldiers and degrade the effectiveness of enemy vehicles by causing them to fight buttoned-up?
C. Required effect
Where is an excellent position to place a marksman in an urban area?
C. Peak of a roof
What is the difference between Recruitment and Staffing?
Who are the Elementals in Spider-Man: Far from Home?
Is there a new Spidey suit in Spider-Man: Far from Home?
How can I look beautiful without makeup?
How can we save Earth?
How can I be an intellectual person?
How can I click a good selfie?
Which is the longest day of this year?
Discuss ideas ! Make the world smarter.
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