CSR Questions and Answers (Q&A)

There is an oversized/ship alone item on the order

1 Answer

Customer Service Rep

1 Answer

Order means product is pending and can be changed and Invoice means product has been processed and was either picked up in retail or shipped.

1 Answer

Order will be held no matter what, until the Hold Order option is unselected

1 Answer

Customer will not be charged on any shipping cost on any back ordered items

NOTE! At this time the No BO Freight feature does not work in sales maker so its best to split back ordered items on own order if charging shipping

1 Answer

An email will be sent to whoever created the order when back ordered items come in stock.

1 Answer

Check to see if customer has a profile

1 Answer

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