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CSR Questions and Answers (Q&A)
What is the monthly office client retention goal?
Why are there no shipping options available on this order?
Both B and C
Why is UPS Ground $7.50 when the order is over $50?
There is an oversized/ship alone item on the order
What LoadMaster module would a CSR use to help them with setting up appointments?
What does CSR stand for?
Customer Service Rep
What is the difference between an Order and an Invoice
Order means product is pending and can be changed and Invoice means product has been processed and was either picked up in retail or shipped.
What happens when you click 'Hold Order'?
Order will be held no matter what, until the Hold Order option is unselected
What does 'No BO Freight' mean?
Customer will not be charged on any shipping cost on any back ordered items
NOTE! At this time the No BO Freight feature does not work in sales maker so its best to split back ordered items on own order if charging shipping
What does 'Notify Creator' mean?
An email will be sent to whoever created the order when back ordered items come in stock.
What is the FIRST thing you do before taking an order?
Check to see if customer has a profile
How can I look beautiful without makeup?
How can we save Earth?
How can I be an intellectual person?
How can I click a good selfie?
Which is the longest day of this year?
How to have a good sense of humor?
How to maintain a balance between personal or professional life?
Is there a definition of a true friendship?
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