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CSR Questions and Answers (Q&A)
Which of the following should you do if a customer says you did not respond to a written complaint that you did not actually receive? (check all that apply)
Deal with the complaint as soon as possible
Take ownership of the complaint
Ask the customer to provide a copy of the letter
Which of the following are acceptable forms of payment when obtaining customer payment at the center? (check all that apply)
Which are parts of the Customer Journey (check all that apply):
Move-in Questionnaire Review
"After the First Bill" Meeting
Online Move-in Survey
Which process is a tool that helps protect our inventory by getting important information, buiding a relationship ,and completing an approval process?
Sitting and Getting the Order Form
How do you find tracking for an order?
Hit ( ⌘ T)
How do you properly enter in a COD order?
Put a $ sign in front of the consignee name and enter in the COD amount in special instructions via F12.
We do collect CODS in DI, but never use the COD AMT field! This tells the system we already collected revenue for the stop and removes it from the customer invoice. Put a $ in front...
Extended Producer Responsibility (EPR) is intended to do which of the following? (check all that apply)
Integrate environmental costs into product costs
Improve waste management and recycling
Reduce disposal / waste creation
How can we save Earth?
How can I be an intellectual person?
How can I click a good selfie?
Which is the longest day of this year?
How to have a good sense of humor?
How to maintain a balance between personal or professional life?
Is there a definition of a true friendship?
Why do people celebrate friendship day?
Discuss ideas ! Make the world smarter.
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