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Community Questions and Answers (Q&A)

The napili template is one the most powerful support community templates. Napili allows customers to post questions in the forums as well as search for and view articles. If customers still don’t find what they are looking for after exhausting both these resources they are able to contact a support agent.

The template even takes it a step farther and adds suggested discussions and articles to your personalized support community. With all of these resources and options It becomes highly unlikely that you will have to create a ticket in order to find the answers that you seek.

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The correct answer to this question is D. Salesforce is a customer relationship management (CRM) platform that is cloud based. There are applications for sales, service, and marketing. CRM platforms are used to obtain a better relationship with customers because they get a better understanding of what their customers need and how to solve their problems by managing their customers' information and interactions.

The Sales Executive should be chosen as the running user for the dashboards because they are created at the top level of the account role hierarchy. In doing this, the partners would not be modifying the dashboard, they will only see the data within their account, and they see all the data on the partner account.

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The correct answer to this question is D. The Salesforce Admin needs to add a third role for the CEO, in addition to the existing roles for the sales employees and their managers. By assigning Super User access to the CEO partner user on the Contact page, a type of user is being created that can access all of the data on the partner account.

The Super User role can be granted to anyone who should be able to access all cases, leads, custom objects, and opportunities in the partner account, including records and data owned by other users in the same account.

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A community organizing is a process whereby the people organize themselves and take charge of their problems and situations. They initiate the process to incorporate a sense of together ness and community. This allows the people to relate to one another better.

They also achieve better progress this way so that they are able to solve their problems efficiently. Relying on others to solve problems is not a good thing. This is why community organizing plays a valuable role in getting the people of the community together and solving their own issues. This way, most of the problems of the area are solved efficiently.

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In the world of communication, providing information to users is paramount in making the feel at home with the product or service they are partaking in. Within a document provided to partners the knowledge table is a really important component. In the event that the knowledge tab is not visible to all users you will be sure to want to fix this problem.

To fix this problem create a knowledge table and make sure that it is visible to all partners on the appropriate channel. This way everyone gets all the same information and everyone can be on the same page with the material provided.

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Not all users of the Comm Clow system will feel most comfortable using the English language. If you want to take the opportunity to install the capability for support of French and Italian languages for guest users you will have to add French and Italian languages to the community using Site.com configuration. Site.com makes it much easier to develop business websites that are easy for the developers and the users to operate and navigate.

Putting options like this into the framework will prove to make better customer service for more satisfied customers when they log onto your site as a guest and find the options they need most.

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The correct answer to this question is A. Salesforce is a customer relationship management platform that is cloud based. There are applications for sales, service, and marketing. CRM platforms are used to obtain a better relationship with customers because they get a better understanding of what their customers need and how to solve their problems by managing their customers' information and interactions.

VIP users will have access to the information they need when permissions are set for the VIP users. VIP information is given to the VIP customers in order for them to perform activities that they need to do to fulfill their job.

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There are three checks that should be remembered. First, letter A. It should be checked if the status of the community is in Active. The second is letter B. The status of the community should also be in Published status. Lastly, letter E.

The email checkbox option should be available otherwise, how will it be possible to send the email to the members of the community, right? When one of the checks are not applicable, except that it will not be possible to send an email to the members of the community. This is something that should be checked thoroughly first by the community admin so that sending emails will go on smoothly.

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