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Community Cloud Questions and Answers (Q&A)

2 million for a partner, Lightning External Apps Plus, or Customer Community Plus

10 million customer Community or Lightning External Apps Starter

3 Answers

For a keyword list criteria, there are 30 that can be placed for each org. There are some bad words that should be prevented from being said especially in forums because this might reflect badly in the company. This is because you would need up to 3 full lists which would bring the amount to 6000.

This means that you already have 3 but since there are 321 more, these bad words will be placed in the 4th list. This explains why the answer is letter D. Knowing this detail will be very helpful to those who do not understand how to compute for the number of lists that will be used.

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3 Answers

If you are part of a company and use Salesforce, there may be times when you need to add more people from the company to be able to use the system. Otherwise, they would not have access to records that might need to be pulled and analyzed.

If you are the Salesforce Admin, you must complete some steps to set up the partner users. Universal Containers has a community for their partners. They would like to add a new partner company in order to allow their workers to have access to the community.

To do this, the first thing the Salesforce Admin must do is to create a partner profile for the company. Then the partner users can start having access to the records.

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2 Answers

What sounds like the easiest way to enable the language picker to me is to go to the available languages option in the setup menu and drag the language picker onto the template, or answer C.

I should say before we go any further that I do not have experience with SalesForce, but this sounds like the most intuitive way to do it, regardless of the fact that this is what the previous answer states.

Having a language picker on the community template at this point would be very helpful. However, I don’t know if SalesForce supports most common languages that are spoken nowadays or if it supports practically every language out there that is spoken today. It could be either one.

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1 Answer

The correct answer to this question is D. The "Knowledge One" permission set needs to be assigned. In order for users to be able to switch from the Articles tab to the Knowledge tab, the Knowledge One permission should be added to the permission sets. To do this, "Permission Sets" should be entered into the "Quick Find" box.

From there, you can select the permission set that you want to add. You can search "Knowledge One" and edit it. You need to check the "Enabled" check box for Knowledge One in "Knowledge Management." Once you click save, your users will be able to view Knowledge.

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1 Answer

Correct answer is toCreate the account and enable it as a partner account. There is no partner profile need to be created.

1 Answer

Yup, there should be separate communities one for partner and other for customer. As the use case says partners should have access to opportunities, which is available only with partner licenses.

1 Answer

The correct answer is option C To share cases created and owned by your community users (Customer Community Plus) with the internal product support team, the best way to achieve this is by using custom sharing group. Records owned by community members are not automatically shared with all internal users.

Custom Share groups allow users to share documents held by the high-volume community and portal users with internal and external users. Share groups apply across communities or portals and are associated with sharing sets. Sharing rules are used to extend sharing access to users in public groups or roles. They allow greater access for particular users.

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1 Answer

The correct answer to this question is C. A Napili template is a powerful support community template that lets your customers post questions to the community and search for and view articles that they are in search of. The template can organize the community by adding the flexibility of topics which help to structure the community.

These will guide members to important information. The Language Picker will allow for guest users to select their preferred language on the community page. Once it is selected, the webpage can be reloaded with the preferred language. The guest's default language will appear when they enter the community.

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1 Answer

Custom Sharing Rule.

Custom Sharing Groups are only available for Customer Community licences.

1 Answer

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