To enable the list to be pinned in the console.This allows users to view the list alongside the case view in the console.
1 Answer
Creating an auto-response rule that sends an email message to the case contact when a case with the “Errata” record type is created.
2 Answers
On-Demand Email-to-Case
1 Answer
Create a data category for each product and assign them to each team based on their product specialization.
1 Answer
Colgate is basic.
1 Answer
A. Set up a Salesforce Customer Community that will allow customers to create cases online. B. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
1 Answer
A. Approval Process that assigns an Article to a Reviewer Queue. B. Validation Rules for Article Types to verify all fields during creation.
1 Answer
2 Answers
2 Answers
2 Answers
1 Answer
1 Answer
1 Answer
1 Answer
1 Answer
1 Answer
2 Answers
2 Answers