• sony
  • dell
  • cisco
  • dhl
  • yale
  • phoenix

Resolve Customer Questions Instantly

Delight customers with faster resolution

live chat for web hosting

Manage incoming chats and provide instant response to all questions with this web hosting chat software. Monitor your visitors’ behavior and easily initiate a conversation based on the web hosting solution page they are currently browsing. To further enhance your visitors’ experience, you can route them to the right department and the corresponding operator, which reduces the resolution time efficiently. In case your visitors have questions regarding web hosting packages, you can send them canned responses to improve turnaround time.

  • Initiate a conversation with chat greetings
  • Route visitors to the right operators
  • Improve turnaround time with canned responses

Provide Support Anytime, Anywhere

Reach your customers instantly with live chat app

web hosting chat

With ProProfs Chat app, your operators can cater to all visitor questions related to web hosting services efficiently. The chat hosting app allows them to initiate a conversation with your website visitors anytime, anywhere. Your operators can initiate a chat by monitoring visitors’ behavior through mobile, desktop, or a tablet. As an admin, you can also monitor ongoing chats and intervene in case operators need technical support.

  • Initiate a chat anytime, anywhere
  • Chat from mobile, desktop & tablet
  • Monitor and intervene chats

Reduce Tickets by up to 80%

Build one-stop customer support with knowledge base

live chat for web hosting companies

Improve your web hosting support experience for customers by using ProProfs Live Chat Software. With a simple integration process, you can show relevant articles before a customer initiates a chat with your support team. You can customize the self-help article links that provide important information related to a web hosting product or packages. The integration not only helps you provide 24/7 support to customers but also assists your operators to minimize the number of tickets.

Generate Leads & Boost Sales

Use web hosting chat to capture & store qualified leads

Adding a live chat software like ProProfs Chat enables your web hosting website to capture prospective customers. With the pre-chat form, you can gather details like name, email, phone number and sometimes even their queries. These can be stored as leads in your favorite CRM platform like MS Dynamics, Infusionsoft and others. The stored information helps your operators get an insight into customer issues and resolve them instantly. The same resolution can be reused for future questions, which results into boosted sales.

  • Use pre-chat forms to capture leads
  • Store leads in your favorite CRM
  • Resolve visitors’ pain-points
live chat software

Offer Live Chat as a Service

Bundle live chat hosting with your services

web hosting chat support

Partner with ProProfs to offer live chat software as a service to your customers. Bundle ProProfs Chat services with your existing hosting packages as an included app. Talk to our sales team about how we can offer live chat for websites hosted by you. Adding live chat to the customized package will allow your customers to provide instant answers to their visitors’ questions.

  • Partner with ProProfs Chat
  • Include chat as a service/app
  • Deliver more value to your customers
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Testimonials

  • Everyone should give it a try!
    I love ProProfs user experience. The interface is easy to use yet packed with powerful settings.
    Daniel Stein
    Professor Daniel Stein,

    Director of Technology Initiatives, Touro College

  • Excellent Customer Service!
    ProProfs support is one of the best I have experienced. They truly care about their customers and deliver resolutions fast.
    Bill Wisell
    Bill Wisell,

    Health Licensing Coordinator, Nebraska Department of Human and Health Services

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