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Respond faster to visitor inquiries

Answer customer questions there & then with live chat

Use live chat for your travel agency to answer customer queries instantly. With a live support software, customers can start a chat within seconds after landing on a website. Whether your customers have doubts about pricing or the availability of bookings, you can easily:

  • tick ProProfs chat tick Provide personalized assistance
  • tick ProProfs chat tick Answer questions with canned responses
  • tick ProProfs chat tick Share maps and images
  • tick ProProfs chat tick Monitor visitors to make relevant offers
Respond faster to visitor enquiries

Lower call support expenses

Handle multiple chats & increase visitor time on site
Lower call support expenses

Resolving queries on call can get expensive. Keeping customers in a queue can give you a bad reputation and also requires a bigger staff. However, by using Live Chat for Customer Support:

  • tick ProProfs chat tick Operators can handle multiple chats
  • tick ProProfs chat tick Turn chats into customer profiles
  • tick ProProfs chat tick Increase visitor time on the website
  • tick ProProfs chat tick Monitor visitors & offer discounts

Impress visitors with canned responses

Pre-create the perfect sales pitch for higher conversions

Apart from being fast and efficient, canned responses can be used to impress your visitors and strategize rebuttals. Not only it reduces the response time while chatting with visitors, it also provides enough time for operators to strategize the next steps & drive the conversation towards sales funnel. With live chat for your online travel agency:

  • tick ProProfs chat tick Impress visitors with detailed answers
  • tick ProProfs chat tick Explain refund & booking policies
  • tick ProProfs chat tick Master sales pitch
  • tick ProProfs chat tick Assist customers with push URLs
Impress visitors with canned responses
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Reduce your website’s bounce rate

Monitor to engage visitors at the right time
Reduce your website’s bounce rate

Reducing bounce rate can directly increase your rank on search engines. Most often, visitors are unable to find the information they are looking for and leave the page, increasing its bounce rate. But, with live chat you can:

  • tick ProProfs chat tick Check for leaving visitors
  • tick ProProfs chat tick Engage visitors
  • tick ProProfs chat tick Offer discounts
  • tick ProProfs chat tick Profile visitors
  • tick ProProfs chat tick Use jumping icons to draw attention

Serve on different platforms & devices

Help visitors on mobile devices from anywhere

Providing assistance on mobile is important for any business as a great number of conversions are mobile purchases. By using live chat on your tourism & hospitality website, you can:

  • tick ProProfs chat tick Offer assistance on mobile devices
  • tick ProProfs chat tick Monitor operator activities
  • tick ProProfs chat tick Transfer chats & save chat transcripts
  • tick ProProfs chat tick Monitor visitor locations, browsers & more
Serve on different platforms & devices

Testimonials

  • Anything that helps us communicate better with our customers improves our revenue.
    Anything that helps us communicate better with our customers improves our revenue. The bonus feature is that for the international customers for whom English isn’t their first language, ProProfs' automatic translation is an excellent option.
    Charlie Hueni
    Charlie Hueni,

    Vice President, Purchasing & Sales, HorseSaddleShop

  • With ProProfs Chat, we can communicate with overseas clients who cannot call us.
    One of our favorite features about ProProfs Chat is the ability to access chat history via the user dashboard. This comes in handy when we have clients who return to chat a few days after the original conversation and are unsure of the cruise they were initially inquiring about.
    Mitchell Bank
    Mitchell Bank,

    Founder, MilitaryCruiseDeals

  • With live chat, our guests know that we are accessible and will take care of their needs.
    Our guests enjoy chatting with us using ProProfs. They often ask about - availability of rooms, amenities provided and breakfast options offered. We also provide a lot of information regarding room decor and special packages. We also provide a lot of information regarding room decor and special packages.
    Carol Tiffany
    Carol Tiffany,

    Owner, Lazy Cloud

Try it FreeGet a Demo

ProProfs Is a Recognized Leader in Customer Support

Press & Ratings

ProProfs Chat Software Reviews on Capterra
ProProfs Chat Software Reviews on FinancesOnline
ProProfs Chat Software Reviews on G2Crowd
ProProfs Chat Software Reviews on GetApp
ProProfs Chat Software Reviews on SaasGenius

Sell More Travel Packages Using ProProfs Live Chat

Easily convert inquiries into bookings for your travel agency
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