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Respond faster to visitor enquiries

Answer customer questions there & then with live chat
Respond faster to visitor enquiries

Use live chat for your travel agency to answer customer queries instantly. With a live chat, customers can start a chat within seconds after landing on a website. Whether your customers have doubts about pricing or the availability of bookings, you can easily:

  • Provide personalized assistance.
  • Answer questions with canned responses.
  • Share maps and images.
  • Monitor visitors to make relevant offers.

Lower call support expenses

Handle multiple chats & increase visitor time on site
 Lower call support expenses

Resolving queries on call can get expensive. Keeping customers in a queue can give you a bad reputation and also requires a bigger staff. However, by using live chat solution:

  • Operators can handle multiple chats.
  • Turn chats into customer profiles.
  • Increase visitor time on the website.
  • Monitor visitors & offer discounts.

Impress visitors with canned responses

Pre-create the perfect sales pitch for higher conversions
Impress visitors with canned responses

Apart from being fast and efficient, canned responses can be used to impress your visitors and strategize rebuttals. Not only it reduces the response time while chatting with visitors, it also provides enough time to operators to strategize the next steps & drive the conversation towards sales funnel. With live chat for your online travel agency:

  • Impress visitors with detailed answers.
  • Explain refund & booking policies.
  • Master sales pitch.
  • Assist customers with push URLs.

Reduce your website’s bounce rate

Monitor to engage visitors at the right time
Reduce your website’s bounce rate

Reducing bounce rate can directly increase your rank on popular search engines. Most often, visitors are unable to find the information they are looking for and leave the page, increasing its bounce rate. But, with live chat you can:

  • Check for leaving visitors.
  • Engage visitors.
  • Offer discounts
  • Profile visitors.
  • Use jumping icons to draw attention.

Serve on different platforms & devices

Help visitors on mobile devices from anywhere
Serve on different platforms & devices

Providing assistance on mobile is important for any business as a great number of conversions are mobile purchases. By using live chat on your tourism & hospitality website, you can:

  • Offer assistance on mobile devices.
  • Monitor operator activities.
  • Transfer chats & save chat transcripts.
  • Monitor visitor locations, browsers & more.

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