ProProfs Chat equips you to create a delightful support experience for your customers. As a Tawk.to alternative, this live chat software is perfect for both beginners and professionals, small businesses as well as enterprises.

ProProfs Chat starts at $0 (forever free plan) and comes loaded with all the bells and whistles you need to create a seamless support experience for your customers.

Here’s a detailed feature comparison between

ProProfs Chat and Tawk.to
Features
ProProfs Chat
Tawk.to
Pricing

Starts at
$15/operator/month

Starts at
$1/agent/hour
Storage
Unlimited
You’re on your own
Hosting
Free Hosting
(World-class hosting on IBM)
Yes
Designed For
Businesses/Enterprises
Businesses
Installation & IT Support
Not Required
(Cloud-Hosted)
Not Required
Customer Support
Canned Responses
Yes
(built-in)
Yes
Customer Details
Chat Tags
File Sharing
Delivery Status
Yes
(Track if a customer reads your message)
Chat Transfer
Chat Transcripts
24/7 Self-Help
Yes
(Reduce support tickets by up to 80%)
Pre-Chat Form
Customer Engagement
Customization & Branding
Ticketing System
Reports & Analytics
Smart APIs
Integrations
Coding & Customization Knowledge
Team Management
Customer Feedback
Anytime, Anywhere
Security & Permissions
Scalability
24/7 Support

Why Choose ProProfs?

  • Easy to Install & Use Live Chat Software
    Easy to Install & Use

    ProProfs Chat is designed to be used by all skill-levels. All you have to do is copy-paste our code to your website and start providing instant support to your visitors.

  • Live Chat Software Starts at $0
    Starts at $0

    Kick-start your customer support process with our 15-day FREE trial - your account continues as a Forever Free Plan post the trial with all the necessary features you need to keep rolling.

  • Live Chat Software Awesome Support
    Awesome Support

    We are here for help 24*7, if you need us. We have phone support, instant chat help, and a huge knowledge base.

  • Reliable System Uptime Live Chat
    Reliable System Uptime

    Never experience downtime with ProProfs Chat. That means you can answer all incoming chats without facing any technical glitch and never miss a support opportunity.

  • World-Class Cloud Infrastructure Live Chat
    World-Class Cloud Infrastructure

    ProProfs Chat is hosted on highly reliable cloud platforms - Amazon and IBM. This ensures users get the benefit of faster deployment of the system.

  • Live Chat Used by Millions
    Used by Millions

    ProProfs enjoys a large customer base spread around the world. It is trusted by leading companies, colleges, and universities.

Here are some more Tawk.to alternatives for you to explore:

1.Intercom
Intercom Live Chat Software

One of the best Tawk.to alternatives you can find in the market besides ProProfs Chat is Intercom. The feature-rich live chat enables you to improve lead growth and conversions as the customer lifecycle progresses. Besides that, your operators would get the opportunity to create a personalized customer support experience effectively.

Pricing: $38/month/user
2.Olark
Olark Live Chat Support Software

Another Tawk.to competitor that you should consider is Olark. This live chat software is known for helping its customers boost sales. With Olark, you can capture sales and support data to customize individual customer journeys effectively. What’s more, this live chat tool enables you to create seamless support journeys by engaging customers instantly.

Pricing: $19/month/user
3.LiveChat
LiveChat Software

Capture qualified leads and skyrocket your sales with yet another alternative to Tawk.to - LiveChat. In a matter of a few clicks, your operators would get the opportunity to connect with your target audience instantly.

Pricing: $19/month/user
4.Freshchat
Freshchat Live Support Software

Reach and engage with yet another Tawk.to alternative like Freshchat. As a customer service live chat tool, your business can easily work towards resolving questions faster and improving customer satisfaction rates. What’s more, you can help operators provide anytime, anywhere support to customers with the easy-to-use live chat mobile app.

Pricing: $15/month/user
5.Zendesk Chat
Zendesk Chat Software

Finally, one of the last Tawk.to competitors we’d recommend is Zendesk Chat. This live chat software helps your business improve the existing support process by giving you access to detailed reports.

Pricing: $14/month/user

You can explore and make a conscious choice based on your requirements with this crisp list of Olark alternatives. In case you are still unsure which of these is the best live chat software, give us a call at our toll-free number (855) 776-7763 and one of our human support team will make your job easier.

What Our Customers Say

  • Professor Daniel Stein I love ProProfs user experience. The interface is easy to use yet packed with powerful settings.

    Professor Daniel Stein, Director of Technology Initiatives, Touro College

  • Bill Wisell ProProfs support is one of the best I have experienced. They truly care about their customers and deliver resolutions fast.

    Bill Wisell, Health Licensing Coordinator, Nebraska Department of Human and Health Services

  • Carol Tiffany We provide a lot of information regarding room decor and special packages. With ProProfs Chat, our guests know that we are accessible and committed to meeting their demands.

    Carol Tiffany, Lazy Cloud Lodge

Switch to ProProfs for a Simple & Delightful Customer Service Experience
Try it Free Take A Tour
  • ProProfs Chat Software Reviews on Capterra
  • ProProfs Chat Software Reviews on FinancesOnline
  • ProProfs Chat Software Reviews on G2Crowd
  • ProProfs Chat Software Reviews on GetApp
  • ProProfs Chat Software Reviews on SaasGenius
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