ProProfs Chat equips you to create a delightful support experience for your customers. As the simplest Tawk.to alternative, this live chat software is perfect for both beginners and professionals, small businesses as well as enterprises.

Getting started with providing your customers with awesome support starts at $0. Create a free ProProfs Chat account and build a seamless support experience for all your visitors using our forever free plan.

Detailed feature comparison between

ProProfs Chat and Tawk.to
Features
ProProfs Chat
Tawk.to
Pricing

Starts at
$10/operator/month

Starts at
$1/agent/hour
Storage
Unlimited
You’re on your own
Hosting
Free Hosting
(World-class hosting on IBM)
Yes
Designed For
Businesses/Enterprises
Businesses
Installation & IT Support
Not Required
(Cloud-Hosted)
Not Required
Customer Support
Canned Responses
Yes
(built-in)
Yes
Customer Details
Chat Tags
File Sharing
Delivery Status
Yes
(Track if a customer reads your message)
Chat Transfer
Chat Transcripts
24/7 Self-Help
Yes
(Reduce support tickets by up to 80%)
Pre-Chat Form
Customer Engagement
Customization & Branding
Ticketing System
Reports & Analytics
Smart APIs
Integrations
Coding & Customization Knowledge
Team Management
Customer Feedback
Anytime, Anywhere
Security & Permissions
Scalability
24/7 Support

Why Choose ProProfs?

  • Create Customized Chat Greeting
    Create Customized Chat Greeting

    Trigger visitors with greetings customized to your operator profiles. This saves operators time and builds delightful experiences for your customers and visitors.

  • Automatically Route Visitors with Live Chat
    Automatically Route Visitors

    Help your visitors connect with the right department with the autoroute feature. Even distribution of chats saves your visitors time and gets them answers instantly.

  • Capture, Engage & Initiate Using Live Chat Announcements
    Capture, Engage & Initiate

    Use Announcements to help your business engage with the right audience in real-time. You can display latest updates, sales, or even product upgrades that prompt visitors to initiate a conversation.

  • Live Chat Integration with Multiple Platforms
    Integrate with Multiple Platforms

    Connect ProProfs Chat with your favorite tools, such as a CRM, email automation tool, ProProfs Help Desk, Survey, and more to make it a 360-degree support system.

  • Capture & Store Qualified Leads with Pre Chat Form
    Capture & Store Qualified Leads

    Know your visitors and sort qualified leads for your business before a chat is initiated with a feature like pre-chat form.

  • Reduce Chats with Knowledge Base Integration
    Reduce chats from up to 80%

    Display relevant FAQ links in the chat window to your visitors by adding our knowledge base and reduce chats by a significant margin.

Here are some more Tawk.to alternatives for you to explore:

1.Intercom
Intercom Live Chat Software

Want to add a business messenger for your website that helps you manage support and sales process at the same time? Intercom, one of the best Tawk.to alternatives, is the perfect tool to help you streamline your sales and support process efficiently. This customer support chat software helps you identify customer pain points by deploying its bot before your operator connects with the visitor. This gives them the premise to personalize conversations easily.

Pricing: $38/month/user
2.Olark
Olark Live Chat Support Software

Another Tawk.to competitor you should consider is Olark. As one of the growing names of the customer support industry, this live chat software helps your business understand potential customers and boost sales. Olark helps you capture sales and support data that helps your operators customize individual customer journeys effectively. What’s more, it enables you to identify opportunities to connect and engage with visitors that leads to more conversions.

Pricing: $19/month/user
3.LiveChat
LiveChat Software

Help your business streamline support and sales processes with a complete customer service platform like LiveChat. As another alternative to Tawk.to, LiveChat helps you identify qualified leads that can be stored as potential customers for your business in your favorite CRM platform. With awesome speed and features at work, you get to create a memorable chat experience for all your site visitors efficiently.

Pricing: $19/month/user
4.Freshchat
Freshchat Live Support Software

Capture, engage and initiate a conversation that ends with you getting a new customer onboard for your brand with Freshchat. This is another Tawk.to alternative your business can use to prompt visitors to interact with your brand and offer them the much needed instant support efficiently. This live support software also enables your business to offer customers anytime, anywhere support with the easy-to-use live chat mobile app.

Pricing: $15/month/user
5.Zendesk Chat
Zendesk Chat Software

We’d also recommend your business to check out Zendesk Chat. This alternative to Tawk.to helps your operators engage with visitors and build personal relationships during the support process. It’s interactive yet easy to use interface helps your operators focus more on conversations with the customer. This live chat software also helps get access to insightful reports that help you understand how well your operators are performing and if visitors are satisfied with your solutions.

Pricing: $14/month/user

You can explore and make a conscious choice based on your requirements with this crisp list of Olark alternatives. In case you are still unsure which of these is the best live chat software, give us a call at our toll-free number (855) 776-7763 and one of our human support team will make your job easier.

What Our Customers Say

  • Professor Daniel Stein I love ProProfs user experience. The interface is easy to use yet packed with powerful settings.

    Professor Daniel Stein, Director of Technology Initiatives, Touro College

  • Bill Wisell ProProfs support is one of the best I have experienced. They truly care about their customers and deliver resolutions fast.

    Bill Wisell, Health Licensing Coordinator, Nebraska Department of Human and Health Services

  • Carol Tiffany We provide a lot of information regarding room decor and special packages. With ProProfs Chat, our guests know that we are accessible and committed to meeting their demands.

    Carol Tiffany, Lazy Cloud Lodge

Switch to ProProfs for a Simple & Delightful Customer Service Experience
Try it Free Take A Tour
  • ProProfs Chat Software Reviews on Capterra
  • ProProfs Chat Software Reviews on FinancesOnline
  • ProProfs Chat Software Reviews on G2Crowd
  • ProProfs Chat Software Reviews on GetApp
  • ProProfs Chat Software Reviews on SaasGenius
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