Keeping customers delighted with ProProfs Chat’s customer support tool for startups is easier than ever. The software allows you to resolve customer queries faster with features like canned responses that help you answer frequently asked questions efficiently. Plus, managing numerous customers and other website visitors at the same time becomes simple with the multiple chat windows option. And no matter where your support agents are, your customers can still receive support on the go with ProProfs Chat mobile app.
Easily monitor visitor behavior and personalize the welcome message to target their specific needs with Chat Greetings. The live chat software will help you know what your visitors are searching, allowing your support operators to send customized messages that are tailored to their requirements. Use of proactive chat pop ups can help you pitch the right requirements to the visitors, ultimately helping you convert the lead into prospective buyer.
Co-browsing allows your support operators view pages during a live chat where your website visitors feel stuck and help them know the context better. With co-browsing feature, chat operators get to understand the needs of the site visitors and initiate a chat with a personalized messaging. Proactive pop ups, triggers and alerts further assist your customers in case they are stuck at a page for long.
Enjoy the seamless live chat experience with 100+ setting options available with ProProfs Chat. Your operators can customize language, file sharing, chat window theme, chat rating, email transcript, and other setting options for delightful user experience. Easily manage roles and permissions to protect customer data, providing smarter and better high-end security. Save customer history and track leads better with impressive integration options like CRM, CMS, ecommerce and others. To record the details of a potential customer, powerful CRM integration like MS Dynamics can prove beneficial.
Keep a track of visitor engagement and pages that performed well by bringing in more leads for your business with ProProfs Chat. Also monitor how your startup is performing amidst the target audience by measuring every customer experience through chat ratings. Easily track how your operators are performing by keeping tab on metrics like their login hours, ratings received for every chat, and others to help them improve.
Everyone should give it a try!
I love ProProfs user experience. The interface is easy to use yet packed with powerful settings.
Director of Technology Initiatives, Touro College
Excellent Customer Service!
ProProfs support is one of the best I have experienced. They truly care about their customers and deliver resolutions fast.
Health Licensing Coordinator, Nebraska Department of Human and Health Services