Post-chat surveys can help your organization know your website visitors better. ProProfs Chat allows your operators to gather instant visitor feedback after every chat. The feature helps to understand the high and low points of a visitor's support experience, which can be identified to improve the overall service effectively. By improving your products & services according to visitor feedback, you can boost customer delight rate.
ProProfs Chat can help you measure customer support experience efficiently with the use of post-chat survey forms. You can easily track the customer satisfaction (CSAT) scores and identify where your support service is lacking. This will allow you to improve your customer support and improve its score effectively. You can also measure customer loyalty by sending in the NPS survey form once a chat ends.
Gather ratings for all your support operators by using the live chat feedback form. This data will help you to learn how your operators are performing in every chat and understand who are your star performers. The feedback gathered will also help you identify the areas where your operators need to improve and can be trained accordingly. Training your support operators will help you build a delightful experience for all website visitors.
Our insightful reports will help you track how your chats were rated by website visitors using the post-chat survey form. Through these reports, you can observe the total number of chats that were rated by your customers and website visitors. You can also monitor the average chat ratings and accordingly build a support strategy that helps you to improve the average rating effectively. This approach will surely help you boost customer delight rate.