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  • phoenix

Access Chat Support Ratings

Understand your website visitors better with instant feedback
post chat survey

Post-chat surveys can help your organization know your website visitors better. ProProfs Chat allows your operators to gather instant visitor feedback after every chat. The feature helps to understand the high and low points of a visitor's support experience, which can be identified to improve the overall service effectively. By improving your products & services according to visitor feedback, you can boost customer delight rate.

  • Get instant feedback from visitors
  • Improve support experience
  • Boost customer delight

Measure Customer Support Experience

Use live chat surveys to measure customer support experience
Live Chat feedback form

ProProfs Chat can help you measure customer support experience efficiently with the use of post-chat survey forms. You can easily track the customer satisfaction (CSAT) scores and identify where your support service is lacking. This will allow you to improve your customer support and improve its score effectively. You can also measure customer loyalty by sending in the NPS survey form once a chat ends.

  • Track CSAT scores
  • Identify gaps in customer support
  • Measure customer loyalty through NPS surveys

Track Operator Ratings

Easily monitor all your support operators
Track operator ratings

Gather ratings for all your support operators by using the live chat feedback form. This data will help you to learn how your operators are performing in every chat and understand who are your star performers. The feedback gathered will also help you identify the areas where your operators need to improve and can be trained accordingly. Training your support operators will help you build a delightful experience for all website visitors.

  • Identify your star operators
  • Train operators based on customer feedback
  • Improve customer support experience

Gather Insightful Data with Robust Reports

Track chat ratings with insightful reports
Live chat survey

Our insightful reports will help you track how your chats were rated by website visitors using the post-chat survey form. Through these reports, you can observe the total number of chats that were rated by your customers and website visitors. You can also monitor the average chat ratings and accordingly build a support strategy that helps you to improve the average rating effectively. This approach will surely help you boost customer delight rate.

  • How many chats were rated by customers
  • Track average chat ratings
  • Ensure customer delight

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