• sony
  • dell
  • cisco
  • dhl
  • yale
  • phoenix

Use Pre-chat Form to Gather Visitor Data

Collect visitor information before you start a live chat

online chat survey

Get to know your customers better with ProProfs Chat. The software offers customizable pre-chat form that helps to gather customer information and store them as leads for future reference. Operators can get access to visitor information such as name, phone number and email address. The live chat software also allows you to easily validate a user’s details if the given fields are mandatory to fill.

  • Customize pre-chat form
  • Add fields like name and email address
  • Validate user details

Measure Customer Experience with Post-chat Survey

Know your customer’s journey better with post-chat survey

live chat survey

Easily understand your customer’s experience with your operators using post-chat surveys. The chat feature allows you to customize existing post-chat fields that helps you gather data on your visitors and existing customers. Besides customizing existing fields, you can also add new post-chat fields to get better visitor inputs on your products and services. ProProfs Chat also helps you to add survey links that help your support operators know your visitors better.

  • Customize existing post-chat fields
  • Add new post-chat fields for better inputs
  • Add survey links to know visitors better

Get Insightful Survey Reports

Easily monitor your operators’ performance with survey reports

Simply monitor your operators’ performance with insightful survey reports. ProProfs Chat allows you to track how each and every operator has been performing with your existing customers and site visitors through survey reports. The detailed reports give you an understanding on customer’s pain points and their concerns related to your services. This process helps your operators formulate a detailed feedback report that assists you to improve your services efficiently.

  • Track how your operators are performing
  • Know your customer’s pain points
  • Understand how to improve your services

Testimonials

  • Everyone should give it a try!
    I love ProProfs user experience. The interface is easy to use yet packed with powerful settings.
    Daniel Stein
    Professor Daniel Stein,

    Director of Technology Initiatives, Touro College

  • Excellent Customer Service!
    ProProfs support is one of the best I have experienced. They truly care about their customers and deliver resolutions fast.
    Bill Wisell
    Bill Wisell,

    Health Licensing Coordinator, Nebraska Department of Human and Health Services

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