Looking for the Best LiveChat Alternative?

ProProfs is an easy-to-use, cloud-based live chat software built for all business sizes. Get this simple customer support software to actively engage and delight your customers.

Reach customers instantly for delightful support

Track visitor activity in real-time

Close more sales with live chat software

Access delightful reports & analytics

Get Started with ProProfs Live Chat Software for Free

With powerful features, ProProfs Chat equips you with everything you need to create a delightful support and sales experience for your customers. It’s been designed keeping in mind both beginners and professionals, small as well as enterprise users. The best part is, ProProfs Chat starts at $0.

Detailed feature comparison

ProProfs Chat vs LiveChat

Features

Pricing

Starts at $10/operator/month

Starts at $16/agent/month

Storage

Unlimited

You’re on your own

Hosting

Free Hosting
(World-class hosting on IBM)

You’re on your own

Designed For

Businesses

Installation & IT Support

Not Required
(Cloud-Hosted)

Not Required

Customer Support

Canned responses

Yes (in-built)

Customer details

Chat tags

File sharing

Delivery status

Yes
(Track if a customer reads your message)

Chat transfer

Chat transcripts

24/7 self-help

Yes
(Reduce support tickets by up to 80%)

Pre-chat form

Customer Engagement

Customization & Branding

Ticketing System

Reports & Analytics

Smart APIs

Integrations

Coding & Customization Knowledge

Team Management

Customer Feedback

Anytime, Anywhere

Security & Permissions

Scalability

24/7 Support

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Why Choose ProProfs?

Announce Latest Deals
ProProfs Chat helps you attract and engage website visitors with features like Announcement. You can announce latest deals, flash sales, discounts and product upgrades.
Measure Team Performance
Use in-depth chat reports to identify areas where your operators need to improve and enhance customer’s experience with your brand.
Reduce Chat Tickets by up to 80%
Provide self-help by adding ProProfs Knowledge Base to your support suite and bring down support cases by up to 80%. List relevant FAQ links in the chat box for instant help.

Enable Operator Selection
With customized pre-chat form, you can help your visitors select an operator from the ones who are currently online and get a solution faster.
Enhance Team Collaboration
Help your operators to connect with other team members during an ongoing chat in case they need assistance with a support request using the operator-to-operator chat.
Complete Support Suite
Add Help Desk, Knowledge Base, and Survey to your support suite and streamline your support process for faster and improved customer support.

Here are some more LiveChat alternatives for you to explore:

1.Kayako

Kayako is an online live chat software that helps business owners provide instant customer service experience and resolve questions faster. Users can easily integrate the customer service live chat to their help centers and website to answer incoming questions from customers. Operators even get the opportunity to provide anytime, anywhere support to customers with easy-to-use live chat mobile app.

Pricing: $15/month/user

2.Intercom

Another alternative to help you replace LiveChat Inc is Intercom. As a customer messaging platform, Intercom helps users improve lead growth and conversions at every stage of the customer lifecycle. As a live chat tool, Intercom allows you to create personalized customer support experience that ultimately results in more satisfied customers.

Pricing: $39/month/user

3.Drift

As one of the fastest-growing customer support tools, Drift is yet another live chat alternative that helps businesses build personalized relationships with customers. Users get the opportunity to instantly connect with buyers and boost brand engagement. That’s not all. The online LiveChat alternative enables your sales team to capture and access customer details to create a great experience for customers.

Pricing: $50/month+$20/user

4.Olark

Olark makes it simple for you to interact with visitors browsing your website to help your business capture qualified leads, and boost sales. The live chat tool helps you collect data for your sales and support teams that helps them weave the best customer journey during an ongoing chat. As an alternative to LiveChat, Olark makes instant engagement simpler and creates seamless support journeys.

Pricing: $19/month/user

5.Acquire

From engagement to fast customer onboarding, Acquire is one of the best LiveChat alternatives that allow users to nurture visitors into customers with real-time support. This not only helps a business boost sales but also improve brand loyalty in the process. Other than that, the live chat tool helps to qualify leads and route them to the right departments to reduce bounce rate.

Pricing: $38/month/user

You can explore and make a conscious choice based on your requirements with this crisp list of LiveChat alternatives.

In case you are still unsure which of these is the best live chat software, give us a call at our toll-free number (855) 776-7763 and one of our human support team will make your job easier.

What Our Customers Say

I love ProProfs user experience. The interface is easy to use yet packed with powerful settings.
Professor Daniel Stein, Director of Technology Initiatives, Touro College
ProProfs support is one of the best I have experienced. They truly care about their customers and deliver resolutions fast.
Bill Wisell, Health Licensing Coordinator, Nebraska Department of Human and Health Services
We provide a lot of information regarding room decor and special packages. With ProProfs Chat, our guests know that we are accessible and committed to meeting their demands.
Carol Tiffany, Lazy Cloud Lodge

Switch to ProProfs for a Simple & Delightful Customer Service Experience

Get Started Free

Looking for the Best LiveChat Alternative?

ProProfs is an easy-to-use, cloud-based live chat software built for all business sizes. Get this simple customer support software to actively engage and delight your customers.

Why Choose ProProfs?

Here are some more LiveChat alternatives for you to explore:

What Our Customers Say

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