With powerful features, ProProfs Chat equips you with everything you need to create a delightful support and sales experience for your customers. It’s been designed keeping in mind both beginners and professionals, small as well as enterprise users. The best part is, ProProfs Chat starts at $0.

Detailed feature comparison

ProProfs Chat vs LiveChat
Features
ProProfs Chat
LiveChat
Pricing
Starts at $10/operator/month
Starts at $16/agent/month
Storage
Unlimited
You’re on your own
Hosting
Free Hosting
(World-class hosting on IBM)
You’re on your own
Designed For
Businesses
Businesses
Installation & IT Support
Not Required
(Cloud-Hosted)
Not Required
Customer Support
Canned responses
Yes (in-built)
Customer details
Chat tags
File sharing
Delivery status
Yes
(Track if a customer reads your message)
Chat transfer
Chat transcripts
24/7 self-help
Yes
(Reduce support tickets by up to 80%)
Pre-chat form
Customer Engagement
Customization & Branding
Ticketing System
Reports & Analytics
Smart APIs
Integrations
Coding & Customization Knowledge
Team Management
Customer Feedback
Anytime, Anywhere
Security & Permissions
Scalability
24/7 Support

Why Choose ProProfs?

  • Announce Latest Deals with Live Chat Announcements
    Announce Latest Deals

    ProProfs Chat helps you attract and engage website visitors with features like Announcement. You can announce latest deals, flash sales, discounts and product upgrades.

  • Measure Team Performance with Live Chat Reports
    Measure Team Performance

    Use in-depth chat reports to identify areas where your operators need to improve and enhance customer’s experience with your brand.

  • Reduce Chat Tickets with Knowledge Base Integration
    Reduce Chat Tickets by up to 80%

    Provide self-help by adding ProProfs Knowledge Base to your support suite and bring down support cases by up to 80%. List relevant FAQ links in the chat box for instant help.

  • Enable Operator Selection with Customized Pre Chat Form
    Enable Operator Selection

    With customized pre-chat form, you can help your visitors select an operator from the ones who are currently online and get a solution faster.

  • Enhance Team Collaboration with Operator-to-Operator Chat
    Enhance Team Collaboration

    Help your operators to connect with other team members during an ongoing chat in case they need assistance with a support request using the operator-to-operator chat.

  • Complete Support Suite
    Complete Support Suite

    Add Help Desk, Knowledge Base, and Survey to your support suite and streamline your support process for faster and improved customer support.

Here are some more LiveChat alternatives for you to explore:

1.Kayako
Kayako Live Chat Software

Kayako is an online live chat software that helps business owners provide instant customer service experience and resolve questions faster. Users can easily integrate the customer service live chat to their help centers and website to answer incoming questions from customers. Operators even get the opportunity to provide anytime, anywhere support to customers with easy-to-use live chat mobile app.

Pricing: $15/month/user
2.Intercom
Intercom Live Chat Software

Another alternative to help you replace LiveChat Inc is Intercom. As a customer messaging platform, Intercom helps users improve lead growth and conversions at every stage of the customer lifecycle. As a live chat tool, Intercom allows you to create personalized customer support experience that ultimately results in more satisfied customers.

Pricing: $39/month/user
3.Drift
Drift Live Chat Support Software

As one of the fastest-growing customer support tools, Drift is yet another live chat alternative that helps businesses build personalized relationships with customers. Users get the opportunity to instantly connect with buyers and boost brand engagement. That’s not all. The online LiveChat alternative enables your sales team to capture and access customer details to create a great experience for customers.

Pricing: $50/month+$20/user
4.Olark
Olark Live Chat Support Software

Olark makes it simple for you to interact with visitors browsing your website to help your business capture qualified leads, and boost sales. The live chat tool helps you collect data for your sales and support teams that helps them weave the best customer journey during an ongoing chat. As an alternative to LiveChat, Olark makes instant engagement simpler and creates seamless support journeys.

Pricing: $19/month/user
5.Acquire
Acquire Live Chat Software

From engagement to fast customer onboarding, Acquire is one of the best LiveChat alternatives that allow users to nurture visitors into customers with real-time support. This not only helps a business boost sales but also improve brand loyalty in the process. Other than that, the live chat tool helps to qualify leads and route them to the right departments to reduce bounce rate.

Pricing: $38/month/user

You can explore and make a conscious choice based on your requirements with this crisp list of LiveChat alternatives.

In case you are still unsure which of these is the best live chat software, give us a call at our toll-free number (855) 776-7763 and one of our human support team will make your job easier.

What Our Customers Say

  • Daniel Stein I love ProProfs user experience. The interface is easy to use yet packed with powerful settings.

    Professor Daniel Stein, Director of Technology Initiatives, Touro College

  • Bill Wisell ProProfs support is one of the best I have experienced. They truly care about their customers and deliver resolutions fast.

    Bill Wisell, Health Licensing Coordinator, Nebraska Department of Human and Health Services

  • Carol Tiffany We provide a lot of information regarding room decor and special packages. With ProProfs Chat, our guests know that we are accessible and committed to meeting their demands.

    Carol Tiffany, Lazy Cloud Lodge

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