Boost lead generation by up to 200% by syncing live chat data with your CRM and marketing automation tool. Integrate with powerful tools such as InfusionSoft, Salesforce, Microsoft Dynamics, Google Analytics, and many more for real-time sync of your leads captured by the pre-chat form. Automatically filter and send potential leads to your favorite marketing tools such as MailChimp or ActiveCampaign. Track how your sales prospects respond to your email marketing tactics with Google Analytics integration, and decide your next sales move accordingly with our live chat sales tool.
Sense exit intent and trigger automated messages on a checkout page with our sales chat software. Equip your operators with a tool that helps them understand visitors’ browsing behavior and purchasing intent. Trigger automated messages to buyers who you think need help making a transaction. Co-browse with visitors to suggest product combinations easily with our sales chat tool. To further reduce the sales cycle, integrate our knowledge base software with your live chat software and provide self-help for commonly asked questions.
Build a continuous sales cycle by never missing out on leads. Set offline messages for your off-business hours. Chat requests during this period convert into helpdesk tickets automatically and you can attend to them once back online. Leads captured via pre-chat form automatically store in your CRM. You can change or add more fields to the pre-chat form to filter quality leads. Monitor visitors as they browse your website and initiate a chat to offer instant help. Use predefined greetings and announce offers for your visitors using our live chat for sales.
Make announcements and share deals to upsell your products to visitors on their next visit using our live chat for sales software. Resolve questions faster by routing visitors to the right department. Your operators can also provide a step-by-step guide to visitors so they can complete their purchase easily using our co-browsing feature.
Play with the customization options - add your logo to the chat window and edit messaging to give your live chat sales tool the look and feel of your choice. Moreover, customize your chat window differently for different pages. For example, it looks one way on your home page and another way on your check-out page. White-label your chat window giving it the complete look and feel of your brand.
Help your visitors complete a transaction using our live chat for sales software. Operators can monitor visitor behavior and understand whether they came to the website with purchasing intent. Once clear with the visitor’s intent, operators can initiate a conversation with pre-defined chat greetings. Enable file sharing during ongoing chats to make the experience more personalized for visitors.
Understand your target audience, learn what your service lacks, and reach out with a personalized marketing plan with our insightful reports feature. Study chat transcripts to understand visitor experience and learn why they left the chat. It allows your operators not to use the same approach with other visitors. Metrics like missed chats help you learn how many representatives you need to ensure no chat goes unanswered.
ProProfs Live Chat is a tailor-made online sales chat tool that helps your business interact with visitors in real-time, provide sales support, and help them reach a purchasing decision. Integrate our live chat for sales with powerful platforms that help you set sales goals and manage marketing campaigns via your favorite CRM and email marketing tools. Our sales chat tool is used widely across industries including the following:
Provide real-time support to website visitors using a live chat for customer service.
Engage visitors and reduce cart abandonment on your eCommerce website with our live chat services.
Manage multiple customer questions at a time and ensure customer delight with enterprise chat software.
Respond to frequently asked questions faster with canned responses.
Send personalized messages and keep visitors hooked to the chat using chat greetings.
Know who is visiting your site and initiate a chat in strategic moments to boost your sales.
Engage different visitors simultaneously at the same time with multiple chat window feature.
Gather visitor information and filter potential leads to boost your sales with pre-chat form.
Identify sales opportunities for your brand by reading through chat transcripts and visitor history.
Everyone should give it a try!
I love ProProfs user experience. The interface is easy to use yet packed with powerful settings.
Director of Technology Initiatives, Touro College
Excellent Customer Service!
ProProfs support is one of the best I have experienced. They truly care about their customers and deliver resolutions fast.
Health Licensing Coordinator, Nebraska Department of Human and Health Services