Provide personalized live chat assistance on landing pages and turn slipping leads into paying customers. Monitor user behavior to understand their preferences and recommend products tailored to their needs. Create a “response ready” customer service that can confidently answer common to complex sales queries affecting your shopping carts.
Get notified when a user begins the checkout process to timely answer issues impacting cart checkouts whether it’s pricing, shipping info or others. Offer live help to explain product features or to answer concerns that keep visitors from buying your services. Start friendly conversations and send canned responses with a human touch to persuade customers to complete their buying journey. You can also use live chat software to conduct online surveys and tap into pain points of customers to design better resolution strategies.
You can also customize the live chat button with bold colors, logo, agent photograph and contact number to position yourself as a genuine business so that users never mind furnishing personal or financial information. Try out variations of the chat window on different pages to better appeal to your customers. Show customers that you are available 24/7 to address their concerns and watch more leads land your sales funnel over a period.
Track user behavior and navigation on key pages with visitor monitoring to know exactly when users get stuck to provide timely assistance. Set-up customized chat greetings to help customers before they even contact customer support for assistance. Trigger scenario-based popup messages to reduce friction in your checkout process and watch your sales funnel grow. Use co-browsing to know what pages users navigate during a chat interaction for better assistance.
Operators can also see a history of past user interactions to understand buyer persona and establish an instant connect with canned messages to increase the likelihood of selling premium products. Coupled with a gratifying customer experience, turn once in a while visitors into loyal customers to strengthen your sales funnel for years to come. Record offline messages to respond later and never miss out on a customer again. Capture customer details with pre-chat form and record customer experiences through post-chat to improve underlying issues and keep growing your numbers.
Everyone should give it a try!
I love ProProfs user experience. The interface is easy to use yet packed with powerful settings.
Director of Technology Initiatives, Touro College
Excellent Customer Service!
ProProfs support is one of the best I have experienced. They truly care about their customers and deliver resolutions fast.
Health Licensing Coordinator, Nebraska Department of Human and Health Services