Minimize your dependence on phone support that requires heavy spends on initial-setup and recurrent maintenance. Set-up live chat for your business once and provide customer support for as much time you want with minimal deployment and support time. No coding or prior technical expertise required. Simply copy-paste the code on the webpage you wish to have the chat option and you’re good to go.
Do more than answering customer questions to take your customer service to the next level. Monitor visitor behavior on key pages to understand what keeps customers from buying your products and services and provide “just-in-time” assistance to ease their buying journey. Apart from resolving customer issues, you can also display your best offers and ongoing discounts to persuade customers to buy and supercharge your sales funnel.
Reduce the number of incoming tickets with the use of live chat for customer support. Your customer support agents can resolve various tickets on the spot by providing immediate assistance efficiently. Chat reps can also respond to customer concerns outside office hours with a lightweight mobile app for android and iOS devices. Get more time to optimize customer support than answering customer questions all-day.
Reduce your reliance on phone support and email as customers can directly contact your business using live support chat software. Gratify customers with quick resolutions to win their trust and position yourself as an authority in your space. Allow customers to explain what keeps them from a delightful customer experience and nail their expectations without spending hours responding email threads or answering calls.
Know exactly how your customer service efforts are shaping up. Use chat ratings to determine how chat reps are performing. Extract insightful reports to figure out skill gaps and other issues crippling customer support and develop better strategies to improve. Use post-chat forms to invite customer feedback and use them as a tool to reward top-performers or to continually improve the quality of customer service.
Remove the guesswork and ask customers directly what they expect from your business. Use live chat to know about customer pain areas and continue building a better brand with successive interactions. Educate visitors about your best products and services on offer and gently guide them to the sales funnel for completing their purchase.
Engage web visitors before they leave your site forever. Target customers located in different geographical regions and move a step ahead in building a global business. Use pre chat forms to initiate proactive chats and let users know assistance is just a click away. ProProfs live chat also allows you to record offline messages, so that you can respond promptly to a prospect and never miss a lead again!
Everyone should give it a try!
I love ProProfs user experience. The interface is easy to use yet packed with powerful settings.
Director of Technology Initiatives, Touro College
Excellent Customer Service!
ProProfs support is one of the best I have experienced. They truly care about their customers and deliver resolutions fast.
Health Licensing Coordinator, Nebraska Department of Human and Health Services