ProProfs Chat equips you with everything you need to create a delightful support and sales experience for all your website visitors and customers. It’s designed intuitively for both beginners and professionals, small as well as enterprise users.

ProProfs Chat starts at $0 (forever free plan) and comes loaded with all the bells and whistles you need to create a seamless support process for your customers.

Here’s a feature and price comparison between

ProProfs Chat vs Intercom
Features
ProProfs Chat
Intercom
Pricing

Starts at
$15/month

Starts at
$87/month
Storage
Unlimited
You’re on your own
Hosting
Free Hosting
(World-class hosting on IBM)
Free Hosting
Designed For
Businesses
Businesses
Installation & IT Support
Not required
(Cloud-Hosted)
Not required
Customer Support
Canned Responses
Yes
(built-in)
Customer Details
Chat Tags
File Sharing
Delivery Status
Yes
(Track if a customer has read your message)
Chat Transfer
Chat Transcripts
24/7 Self-Help
Yes
(Reduce support tickets by up to 80%)
Pre-Chat Form
Customer Engagement
Customization & Branding
Ticketing System
Reports & Analytics
Smart APIs
Integrations
Coding & Customization Knowledge
Team Management
Customer Feedback
Anytime, Anywhere
Security & Permissions
Scalability
24/7 Support

Why Choose ProProfs?

  • Easy to Install & Use Live Chat Software
    Easy to Install & Use

    ProProfs Chat is designed to be used by all skill-levels. All you have to do is copy-paste our code to your website and start providing instant support to your visitors.

  • Live Chat Software Starts at $0
    Starts at $0

    Kick-start your customer support process with our 15-day FREE trial - your account continues as a Forever Free Plan post the trial with all the necessary features you need to keep rolling.

  • Live Chat Software Awesome Support
    Awesome Support

    We are here for help 24*7, if you need us. We have phone support, instant chat help, and a huge knowledge base.

  • Reliable System Uptime Live Chat
    Reliable System Uptime

    Never experience downtime with ProProfs Chat. That means you can answer all incoming chats without facing any technical glitch and never miss a support opportunity.

  • World-Class Cloud Infrastructure Live Chat
    World-Class Cloud Infrastructure

    ProProfs Chat is hosted on highly reliable cloud platforms - Amazon and IBM. This ensures users get the benefit of faster deployment of the system.

  • Live Chat Used by Millions
    Used by Millions

    ProProfs enjoys a large customer base spread around the world. It is trusted by leading companies, universities, and educational institutions.

Here are some more Intercom alternatives for you to explore:

1.Drift
Drift: Alternative to Intercom

Drift is one of the fastest-growing customer support tools and a strong competitor to Intercom. It helps businesses initiate customized conversations that lead to personalized relationships with customers. Also, you can instantly connect with buyers that gives you the opportunity to enhance brand engagement.

Pricing: $50/month+$20/user
2.Olark
Olark: Intercom Competitor

From simple interactions with visitors browsing your website to helping your business capture potential leads, Olark does it all. It has a reputation for helping its users boost sales. You can easily collect data for your sales and support teams that can be used to customize individual journeys effectively. It can be seen as a cheap Intercom alternative where instant engagement and creating seamless support journeys becomes simpler.

Pricing: $19/month/user
3.LiveChat
LiveChat Software: Similar to Intercom

Known to be an ace in the SaaS market for providing a seamless experience to its user, LiveChat Inc is our next pick in the list. It is one of the successful lead generation tools that helps you capture qualified leads for business and get more sales. That’s not all. It’s fast and helps you connect with customers in a matter of a few seconds.

Pricing: $19/month/user
4.Acquire
Acquire: Intercom Live Chat Alternative

Acquire is one of the best alternatives to Intercom that helps you increase visitor engagement and allows your operators to get such visitors onboard. With real-time visitor monitoring, you can understand the purchase intent of the visitors that helps operators nurture visitors into customers that ultimately leads to improved sales.

Pricing: $38/month/user
5.Zendesk Chat
Zendesk Chat: Intercom Alternative

Finally, the last alternative to Intercom we’d recommend is Zendesk Chat. Formerly known as Zopim, this live chat software improves support processes by generating in-depth reports. What’s more, it makes anytime, anywhere support possible for your operators.

Pricing: $14/month/user

You can explore and make a conscious choice based on your requirements with that crisp list of Intercom alternatives. In case you are still unsure which of these is the best live chat software, give us a call at our toll-free number (855) 776-7763 and one of our human support team will make your job easier.

What Our Customers Say

  • Professor Daniel Stein I love ProProfs user experience. The interface is easy to use yet packed with powerful settings.

    Professor Daniel Stein, Director of Technology Initiatives, Touro College

  • Bill Wisell ProProfs support is one of the best I have experienced. They truly care about their customers and deliver resolutions fast.

    Bill Wisell, Health Licensing Coordinator, Nebraska Department of Human and Health Services

  • Carol Tiffany We provide a lot of information regarding room decor and special packages. With ProProfs Chat, our guests know that we are accessible and committed to meeting their demands.

    Carol Tiffany, Lazy Cloud Lodge

Switch to ProProfs for a Simple & Delightful Customer Service Experience
Try it Free Take A Tour
  • ProProfs Chat Software Reviews on Capterra
  • ProProfs Chat Software Reviews on FinancesOnline
  • ProProfs Chat Software Reviews on G2Crowd
  • ProProfs Chat Software Reviews on GetApp
  • ProProfs Chat Software Reviews on SaasGenius
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