ProProfs Chat equips you with everything you need to create a delightful support and sales experience for all your website visitors and customers. It’s designed intuitively for both beginners and professionals, small as well as enterprise users.

ProProfs Chat starts at $0 (forever free plan) and comes loaded with all the bells and whistles you need to create a seamless support process for your customers.

Here’s a feature and price comparison between

ProProfs Chat vs Intercom
Features
ProProfs Chat
Intercom
Pricing

Starts at
$15/month

Starts at
$87/month
Storage
Unlimited
You’re on your own
Hosting
Free Hosting
(World-class hosting on IBM)
Free Hosting
Designed For
Businesses
Businesses
Installation & IT Support
Not required
(Cloud-Hosted)
Not required
Customer Support
Canned Responses
Yes
(built-in)
Customer Details
Chat Tags
File Sharing
Delivery Status
Yes
(Track if a customer has read your message)
Chat Transfer
Chat Transcripts
24/7 Self-Help
Yes
(Reduce support tickets by up to 80%)
Pre-Chat Form
Customer Engagement
Customization & Branding
Ticketing System
Reports & Analytics
Smart APIs
Integrations
Coding & Customization Knowledge
Team Management
Customer Feedback
Anytime, Anywhere
Security & Permissions
Scalability
24/7 Support

Why Choose ProProfs?

  • Auto Live Chat Greetings
    Use Auto Chat Greetings

    ProProfs Chat helps you send a chat invite to your visitors and understand their pain points with a feature like automatic Chat Greetings.

  • Route Visitors with Live Chat Software
    Route Visitors Automatically

    Help your visitors overcome their challenges by routing their chats automatically to the right department in seconds.

  • Capture Visitor’s Attention with Live Chat Eye Catcher
    Capture Visitor’s Attention

    Make use of features like eye-catcher on your website to capture visitors’ attention and prompt them to initiate a conversation with you.

  • Store Missed Chats as Tickets
    Store Missed Chats as Tickets

    With ProProfs Chat, help your operators get back to missed visitors faster. The in-built ticketing system helps you store missed chats as tickets that operators can get back to later.

Here are some more Intercom alternatives for you to explore:

1.Drift
Drift: Alternative to Intercom

Drift is one of the fastest-growing customer support tools and a strong competitor to Intercom. It helps businesses initiate customized conversations that lead to personalized relationships with customers. The customer support tool also enables your operators to instantly connect with buyers, engage in real-time and enhance their chances of boosting conversions for your online business.

Pricing: $50/month+$20/user
2.Olark
Olark: Intercom Competitor

From simple interactions with visitors browsing your website to helping your business capture potential leads, Olark does it all. It has a reputation for helping its users boost sales. You can easily collect data for your sales and support teams that can be used to customize individual journeys effectively. It can be seen as a cheap Intercom alternative where instant engagement and creating seamless support journeys becomes simpler.

Pricing: $19/month/user
3.LiveChat
LiveChat Software: Similar to Intercom

Known to be an ace in the SaaS market for providing a seamless experience to its user, LiveChat Inc is our next pick in the list. It is one of the successful lead generation tools that helps you capture market qualified leads for business and increase your sales. This sales live chat software also helps you understand customer pain points so you can map out a better customer’s journey.

Pricing: $19/month/user
4.Acquire
Acquire: Intercom Live Chat Alternative

Looking for a live chat tool that specifically increases website engagement? You can give Acquire a try. It is one of the best alternatives to Intercom that helps you increase visitor engagement and allows your operators to get such visitors onboard. With real-time visitor monitoring, you can understand the purchase intent of the visitors that helps operators nurture visitors into customers that ultimately leads to improved sales.

Pricing: $38/month/user
5.Zendesk Chat
Zendesk Chat: Intercom Alternative

Finally, the last alternative to Intercom we’d recommend is Zendesk Chat. Formerly known as Zopim, this live chat software helps you improve the support process by giving you access to in-depth reports. This gives you insight on where your services are lacking currently and identifies the knowledge gap among your operators too. What’s more, it makes anytime, anywhere support possible for your operators.

Pricing: $14/month/user

You can explore and make a conscious choice based on your requirements with that crisp list of Intercom alternatives. In case you are still unsure which of these is the best live chat software, give us a call at our toll-free number (855) 776-7763 and one of our human support team will make your job easier.

What Our Customers Say

  • Professor Daniel Stein I love ProProfs user experience. The interface is easy to use yet packed with powerful settings.

    Professor Daniel Stein, Director of Technology Initiatives, Touro College

  • Bill Wisell ProProfs support is one of the best I have experienced. They truly care about their customers and deliver resolutions fast.

    Bill Wisell, Health Licensing Coordinator, Nebraska Department of Human and Health Services

  • Carol Tiffany We provide a lot of information regarding room decor and special packages. With ProProfs Chat, our guests know that we are accessible and committed to meeting their demands.

    Carol Tiffany, Lazy Cloud Lodge

Switch to ProProfs for a Simple & Delightful Customer Service Experience
Try it Free Take A Tour
  • ProProfs Chat Software Reviews on Capterra
  • ProProfs Chat Software Reviews on FinancesOnline
  • ProProfs Chat Software Reviews on G2Crowd
  • ProProfs Chat Software Reviews on GetApp
  • ProProfs Chat Software Reviews on SaasGenius
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