Zendesk integration with ProProfs Chat allows you to capture visitor details, turn chats into support tickets with one easy click & review previous tickets while chatting, if any.
- Create support tickets on the fly, while chatting with a customer.
- Capture leads and market your services via e-mails.
- Review previous support tickets directly from live chat.
- Use pre-chat form to get more leads.
- Turn chat transcripts directly into support tickets.
- Monitor visitor activities on your support desk page.