Integrate live chat with WordPress to make sure that no customer leaves without an answer to their question. ProProfs Live Chat enables your operators to keep visitors engaged and provide them instant answers to their questions. What’s more, the integration of the two platforms helps your business capture quality leads. Below is how it works:
Use ProProfs Live Chat for WordPress to provide instant support to your customers. All you have to do is monitor visitor behavior to understand their intent on your website. When approached by visitors, your operators will have personalized solutions. Initiate proactive chats with visitors the moment you see they are deviating to your competition.
Never miss a quality lead with WordPress integration for live chat. With our pre-chat form, capture leads and know your visitors better. Modify the form to capture whatever information you want right before a visitor initiates a chat. You can also customize the form to put identifiers so that a chat request falls in the right support queue and gets addressed instantly.
The live chat plugin allows you to capture customer feedback and ratings for your operators via post-chat forms. Use this information to improve the quality of your products and services. Our free chat plugin for WordPress can help you accomplish this goal easily.
Support becomes proactive when you start monitoring your visitor’s behavior on your website. ProProfs Live Chat for WordPress website helps you monitor visitors and their activities while they browse your products or services. Your operators can initiate a proactive conversation with visitors with simple chat greetings and navigate them through their purchases to make it a delightful experience.
Post the live chat integration with your WordPress site, it becomes effortless to capture visitor details including name, email, phone number, and more. You can even personalize the pre-chat form to gather the information you want from your website visitors. With the info in hand, you can identify the ones who would easily convert and the ones who won’t. In short, you can sort quality leads for your business hassle-free and save tons of time for your support staff.
Feedback is ultra-important. Know what your customers think of your services and products using our live chat software for WordPress. Add a post-chat form to your chat window for it to appear right after a customer ends the chat. Learn if your operators are doing the job fine in terms of providing delightful support. Improve your services further based on the feedback received to keep your customers delighted.