Provide instant updates to your sales & support team regarding your customers in real-time by integrating your SugarCRM with ProProfs Chat. Access your SugarCRM contacts while chatting with your customers, convert chat transcripts into tickets & revolutionize your company’s rapport.
- Easily generate customer leads & track sales.
- Send real-time feedback to your CRM using live chat.
- Convert chat transcripts into tickets with one easy click.
- Create a centralized customer management system for your organization.
- Edit existing contacts & attach chat transcripts to it.
- Real-time visitor monitoring.
- Generate CRM tickets on individual chats with visitors.
- Use pre-chat survey form to increase leads.
- Manage every aspect of customer management at one place.
- Attach chat transcripts to tickets for a better analysis.