Magento ProProfs Chat extension provides seamless options to improve the performance of your company in terms of sales and support. Use Magento ProProfs Chat plugin to capture leads, resolve customer issues and build rapport.
- Use chat transcripts to build rapport when visitor returns.
- Monitor your visitors & their location, browser etc.
- Use pre-chat surveys to capture leads.
- Solve issues on chat and reduce your overall support costs.
- Use pre-chat form to capture leads.
- Use real-time visitor monitoring to know your customers’ profiles.
- Save chat transcripts to build rapport with returning visitors.
- Use co-browsing and assist customers in making purchases.