Right from improving your chat response rates to building a delightful customer support experience, ProProfs Knowledge Base integration with live chat can help your operators do it all efficiently. Integrating the two customer support tools will prevent your operators from missing out on a site visitor, cater to all their queries and help you boost brand loyalty.
Reduce support tickets by up to 80% with ProProfs Knowledge Base. Enable the knowledge base integration and provide links to important self-help articles to your site visitors. This approach will help your operators to reduce support tickets for a specific product or service and improve your customer satisfaction rate as well.
Help your site visitors to get instant answers for their questions by the integration of knowledge base with live chat. This integration allows your support operators to provide answers to customer queries instantaneously by showing popular & relevant articles from your knowledge base, therefore reducing tickets significantly. It is a complete support solution that will help you to ensure customer delight.
Technical issues are bound to happen and some operators might be aware of a solution, while others may not. In this case, integrating the two support tools can help operators to retrieve and save the solution in the repository in order to help others to find and provide a quick turnaround, thus reducing the query resolution time effectively.
Target specific self-help articles on specific pages to help site visitors know your products and brand better. Add article links that specifically address the common issues raised by visitors related to product pricing after reviewing your pricing page.
The knowledge base and live chat integration allow you to add articles that provide answers to problems that arise frequently. You can add up to five article links to your chat window, along with offering them the opportunity to explore your knowledge base to find a helpful article that answers their queries faster.
This integration will be much easier to improve your help center. Customer feedback received after a live chat session will allow you to incorporate their feedback in the existing repository articles and create new ones that further improve their experience with your brand.