Easily manage client communication with this simple to use healthcare live chat. Agents can chat with multiple clients and patients at the same time, resolving their inquiries faster. The chat software allows you to identify clients location, understand their requirements like making an appointment or scheduling lab tests, coordinate billing and payment, refill prescriptions, insurance-related information, referrals and more. Quickly resolve incoming chats on frequently asked questions like pricing, scheduling an appointment and more by using canned responses.
Easily change the theme of your chat window that aligns with your existing healthcare website. Pick your own color, font and agent’s headshot to create a more personalized look of your live chat window. Upload your healthcare facility’s logo to make chat look more credible and integral to the website. Use chat greetings to customize the welcome message that fits different customers like patients, pharmaceutical agencies, healthcare shoppers and more.
Send prompt targeted messages, in the form of triggers and alerts, to your patients navigating through your website to ensure maximum conversion. Highlight information that interests customers using proactive chat pop-ups. Offer quick help to the patients who are stuck on every page where they feel stuck.
Over 100+ setting, preferences and smart configurations help you monitor website visitors, track operator performance, set-up department-based chat routing, customize languages and more to make customer support experience more delightful. Live chat integrates seamlessly with popular CRM, CMS, e-commerce, email marketing and more. Secure all confidential and time sensitive patient-specific health details like lab reports and more using roles and permission security feature.
Use insightful reports and analytics to get the best insights on your chat operators performance. Measure customer experience through chat ratings given by healthcare website users. Know every important metric like how are operators performing, their login hours, website traffic and more to make the necessary improvements.
Everyone should give it a try!
I love ProProfs user experience. The interface is easy to use yet packed with powerful settings.
Director of Technology Initiatives, Touro College
Excellent Customer Service!
ProProfs support is one of the best I have experienced. They truly care about their customers and deliver resolutions fast.
Health Licensing Coordinator, Nebraska Department of Human and Health Services