• sony
  • dell
  • cisco
  • dhl
  • yale
  • phoenix

Gather Real-Time Customer Insights

Know your customer well before initiating a chat

Gather useful information about your real-time visitors so that your operators are well equipped to provide prompt support. Monitor visitors to understand their intent and know whether they really want to make a purchase at your eCommerce store. Capture and store such information as leads in your favorite CRM including Microsoft Dynamics and Salesforce. Approach these leads later with a strong marketing plan that helps you convert them into sales.

live chat for ecommerce

Upsell with eCommerce live chat software

Engage visitors, resolve doubts, and upsell

Keep your visitors engaged and sell more with our live chat for eCommerce website. Easily create announcements to inform customers about upcoming sales and discounts with our easy to use chat tool for eCommerce platform. Your admins can route chats to the right operators so questions asked by visitors can be resolved faster. This approach enables operators to upsell your products. Moreover, the tool lets operators co-browse with customers so their transaction related issues are resolved efficiently.

  • Announce discounts & sales
  • Route chats to the right operator
  • Co-browse with customers

Avoid Cart Abandonment

Nurture leads into customers with eCommerce live chat software

avoid cart drop-offs with ecommerce live chat

Avoid cart abandonment effectively with our eCommerce chat software. Integrate the chat tool for eCommerce with a knowledge base platform to reduce resolution time even further. Set automated chat triggers at your checkout pages so visitors can reach your operators in case they need help while making a transaction. During an ongoing chat, operators can suggest different product combinations to visitors and upsell your products.

  • Offer self-help to customers
  • Trigger messages at checkout pages
  • Suggest product combinations

Optimize Chat for Your eCommerce App

Monitor operator chats on the go with eCommerce live chat app

ProProfs Live Chat for eCommerce websites is optimized to work efficiently on your mobile app so that your customers who reach out for support through your mobile app can get instant help. Monitor such mobile app visitors through ProProfs Chat App and help your operators identify sales opportunities. Monitor operator chats on the go with our eCommerce chat software app.

  • Gather useful visitor information
  • Easily manage incoming questions
  • Monitor operator chats on the go
improve e-comm conversions with live chat

Offer Personalized Support for Multiple Chats

Add a human touch to all incoming chats to keep visitors delighted

Personalize support experience for every visitor at your eCommerce platform with our live chat for eCommerce websites. Track website visitors and initiate a proactive chat to keep them engaged with your eCommerce business and what it has to offer. Improve first response time (FRT) with canned messages and create a delightful buying experience for your customers.

We are making a difference for millions like you

Live Chat Customers Live Chat Customers

Live Chat for eCommerce is Valued Across All Industries

Increase Upsell & Cross-Sell With Live Chat for eCommerce Business

ProProfs Live Chat is a customized chat tool for eCommerce businesses. With this robust tool, you can capture leads and convert them into sales, later. The eCommerce live chat platform makes reaching out to visitors in real-time a lot easier as operators can initiate a proactive chat anytime, anywhere. Provide sales support to customers at their convenience, even if they reach out for help through your mobile app using our live chat for eCommerce business.

Customer Service
Customer Service

Provide real-time support to your website visitors using our live chat for customer service.


Find answers to customer questions instantly with our Google-like search engine.


Manage a large number of incoming customer chats and ensure customer delight with our enterprise chat software.


  • Chat Routing Chat Routing

    Distribute workload for your operators to reduce response time and keep customers delighted.

  • Chat Greeting Chat Greeting

    Greet your site visitors with personalized messages using the efficient live chat software.

  • Canned Responses Canned Responses

    Respond to frequently asked questions faster with canned responses.

  • Visitor Tracking Visitor Tracking

    Know who is visiting your site and initiate a chat to boost your sales using effective live chat.

  • Anytime, Anywhere Access Anytime, Anywhere Access

    Operators can easily access chat through smartphones, tablets, or laptops.

  • Co-browsing Co-browsing

    Improve sales and support by anticipating what the customers are looking with co-browsing feature.


  • Everyone should give it a try!
    I love ProProfs user experience. The interface is easy to use yet packed with powerful settings.
    Daniel Stein
    Professor Daniel Stein,

    Director of Technology Initiatives, Touro College

  • Excellent Customer Service!
    ProProfs support is one of the best I have experienced. They truly care about their customers and deliver resolutions fast.
    Bill Wisell
    Bill Wisell,

    Health Licensing Coordinator, Nebraska Department of Human and Health Services

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  • ProProfs Chat Software Reviews on Capterra
  • ProProfs Chat Software Reviews on FinancesOnline
  • ProProfs Chat Software Reviews on G2Crowd
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