Abandonment of carts is one of the biggest setbacks in the e-commerce business. This could be due to a lack of communication between visitors and the organization. A customer may want to know about the delivery procedure or gift wrapping options. With live chat support for your e-commerce store, you can:
It is important to know what visitors are looking for and pitch to their tailored needs. A generic pitch may not contain the right things that interest a visitor. Using live chat as your e-commerce customer support, you can:
To market your e-commerce business online, leads are very essential. The more people know about your business, the more credible it gets. You can add captured leads to your email marketing lists, this will spread your business to more people.
Call support can be expensive as well as non-efficient. Putting customers in a queue can result in a bad reputation. Also, you will be spending a lot of money on the call support which can be drastically reduced using live chat for your retail website:
Irrespective of the work field, every business relies highly on customer response. It is important to know what customers have to say about your services or products. With this, you can easily modify your services for more conversions & customer delight.
Everyone prefers to shop on mobile devices these days as it is private and convenient. As a company, it is important to offer support to all platforms to increase conversions and revenue.
Everyone should give it a try!
I love ProProfs user experience. The interface is easy to use yet packed with powerful settings.
Director of Technology Initiatives, Touro College
Excellent Customer Service!
ProProfs support is one of the best I have experienced. They truly care about their customers and deliver resolutions fast.
Health Licensing Coordinator, Nebraska Department of Human and Health Services