• sony
  • dell
  • cisco
  • dhl
  • yale
  • phoenix

Sell more with live chat

Engage visitors, resolve doubts & upsell for higher revenue

Sell more with live chat

Abandonment of carts is one of the biggest setbacks in the e-commerce business. This could be due to a lack of communication between visitors and the organization. A customer may want to know about the delivery procedure or gift wrapping options. With live chat support for your e-commerce store, you can:

Target visitors with specific needs

Monitor visitors to know what they want

ecommerce customer service

It is important to know what visitors are looking for and pitch to their tailored needs. A generic pitch may not contain the right things that interest a visitor. Using live chat as your e-commerce customer support, you can:

  • Monitor visitors
  • Use pop-ups to highlight their interest
  • Engage with customers
  • Integrate with your CRM central reporting
  • Increase conversion rate

Strengthen online marketing strategy

Capture leads, gather newsletter subscribers & more

live chat for ecommerce website

To market your e-commerce business online, leads are very essential. The more people know about your business, the more credible it gets. You can add captured leads to your email marketing lists, this will spread your business to more people.

  • Use pre-chat forms
  • Post leads to email marketing or CRM accounts directly
  • Save chat transcripts to complete visitor profiles
  • Market to the right people

Reduce call support expenses & help better

Handle multiple chats, co-browse and improve your support

Reduce call support expenses & help better

Call support can be expensive as well as non-efficient. Putting customers in a queue can result in a bad reputation. Also, you will be spending a lot of money on the call support which can be drastically reduced using live chat for your retail website:

  • Handle multiple chats.
  • Use co-browsing & push URLs
  • Resolve issues faster
  • Transfer chats to departments

Improve business plans & operations

Gather real-time feedback via post chat survey

Improve business plans & operations

Irrespective of the work field, every business relies highly on customer response. It is important to know what customers have to say about your services or products. With this, you can easily modify your services for more conversions & customer delight.

  • Use chat surveys for suggestions
  • Use live chat plugin
  • Post surveys directly to CRM

Assist visitors on the go

Use live chat mobile application to resolve visitor queries

Assist visitors on the go

Everyone prefers to shop on mobile devices these days as it is private and convenient. As a company, it is important to offer support to all platforms to increase conversions and revenue.

  • Offer assistance on mobile devices
  • Monitor operator activities
  • Transfer chats & save chat transcripts
  • Monitor visitor locations, browsers & more


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