• sony
  • dell
  • cisco
  • dhl
  • yale
  • phoenix

Resolve Customer Issues Instantly

Use canned responses to resolve queries faster
live support chat

Resolve customer queries instantly using ProProfs Live Chat Software. Features like canned responses help customer support operators provide instant answers to site visitors, therefore keeping them delighted during their support journey. Besides canned responses, operators can manage multiple chats to reduce the waiting period and helping visitors receive answers faster. Easily help customers find what they looking for at your website with co-browsing and push useful URLs to improve their experience to boost overall satisfaction rate using live support chat software.

Provide Customer Service On the Go

Connect with your Customers Anytime, Anywhere
live chat support

ProProfs Live Chat App is a lightweight, mobile-friendly app that empowers operators to receive chats on the go. Operators can easily connect with potential customers using Android, iOS, and other smart devices even if they are outside the office. The customer support live chat mobile app helps you optimize the chat volume and even reduce overall dropout rate hassle-free. Your support operators will never miss a customer concern again as all offline messages can be recorded and responded later.

  • Optimize chat volume
  • Reduce chat dropouts
  • Monitor operators from any device
  • Get visitors’ location and save transcripts

Engage Website Visitors Instantly

Monitor behavior to proactively engage customers on live support chat
customer support live chat

ProProfs live chat for customer support allows operators to monitor visitor behavior and overall site activity in real-time that further helps them boost site engagement. The chat tool also helps operators push visitors into the sales funnel by sending in relevant product/service related proactive chat pop-ups. To provide exceptional customer experience, know what their queries are beforehand as the software helps you anticipate their response easily. Your operators can also block visitors from untrusted sources in order to keep your website safe from any threats.

  • Monitor visitor activities in real-time
  • Send pop-ups to help visitors make a purchase
  • Know queries in advance for exceptional support
  • Block untrusted IPs for website safety

Lower Service Expenses & Increase Efficiency

Reduce call and email volume by providing live chat customer support
live chat for customer support

Cut down on excess call and email volume using ProProfs Live Chat Support Software. Empower your customer support team to multitask, so that they can get on top of customer questions and provide satisfactory solutions instantly. Slash your service costs to more than half and get rewarded with better user engagement as high as 63 percent. Reduce wait time by transferring chats to different departments and helping site visitors receive answers faster.

  • Offer multiple chats to reduce call volume
  • Resolve refunds and product availability doubts
  • Easily transfer chats to different departments

Reduce Chat Tickets By 80%

Integrate Knowledge Base to answer questions automatically
live chat customer service

With Knowledge Base integration with customer service chat software, help your site visitors find answers to their queries faster. Knowledge Base integration enables customers view commonly asked questions for a particular page in the chat window, even before the conversation is initiated. To resolve the query further, the customers can input the relevant keywords in the search box and get the most appropriate answer to their queries.

  • Show common answers
  • Show articles based on behavior
  • Offer instant self help

Integrations for Live Chat Support

Assemble leads and monitor sales with live chat support software
microsoft dynamics 365 crm
MS Dynamics

Get relevant data on site visitors and easily provide personalized support to build a delightful customer experience.

salesforce crm
Sugar CRM

Store chat transcripts and attach them to tickets to help operators gain better understanding on customer pain-points to offer seamless customer support experience.

zendesk crm
Infusionsoft

Easily know your customer’s pain points, provide them customized support, and convert them into brand ambassadors with a powerful CRM integration.

Perfect for

live chat for customer service
Enterprise

Manage multiple customers and provide instant answers using live chat support tool.

 live chat for sales
Automotive

Keep your website visitors engaged while answering their automotive parts related query with live chat.

live chat for ecommerce
Healthcare

Provide instant help to patients when you see them on a page for long by sending proactive popups.

Testimonials

  • Everyone should give it a try!
    I love ProProfs user experience. The interface is easy to use yet packed with powerful settings.
    Daniel Stein
    Professor Daniel Stein,

    Director of Technology Initiatives, Touro College

  • Excellent Customer Service!
    ProProfs support is one of the best I have experienced. They truly care about their customers and deliver resolutions fast.
    Bill Wisell
    Bill Wisell,

    Health Licensing Coordinator, Nebraska Department of Human and Health Services

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