Live Chat for Customer Service
Provide instant answers with live chat for customer support
Resolve customer queries instantly using ProProfs Live Chat Software. Features like canned responses help customer support operators provide instant answers to site visitors, therefore keeping them delighted during their support journey. Besides canned responses, operators can manage multiple chats to reduce the waiting period and helping visitors receive answers faster. Easily help customers find what they looking for at your website with co-browsing and push useful URLs to improve their experience to boost overall satisfaction rate using live support chat software.
ProProfs Live Chat App is a lightweight, mobile-friendly app that empowers operators to receive chats on the go. Operators can easily connect with potential customers using Android, iOS, and other smart devices even if they are outside the office. The customer support live chat mobile app helps you optimize the chat volume and even reduce overall dropout rate hassle-free. Your support operators will never miss a customer concern again as all offline messages can be recorded and responded later.
ProProfs live chat for customer support allows operators to monitor visitor behavior and overall site activity in real-time that further helps them boost site engagement. The chat tool also helps operators push visitors into the sales funnel by sending in relevant product/service related proactive chat pop-ups. To provide exceptional customer experience, know what their queries are beforehand as the software helps you anticipate their response easily. Your operators can also block visitors from untrusted sources in order to keep your website safe from any threats.
Cut down on excess call and email volume using ProProfs Live Chat Support Software. Empower your customer support team to multitask, so that they can get on top of customer questions and provide satisfactory solutions instantly. Slash your service costs to more than half and get rewarded with better user engagement as high as 63 percent. Reduce wait time by transferring chats to different departments and helping site visitors receive answers faster.
With Knowledge Base integration with customer service chat software, help your site visitors find answers to their queries faster. Knowledge Base integration enables customers view commonly asked questions for a particular page in the chat window, even before the conversation is initiated. To resolve the query further, the customers can input the relevant keywords in the search box and get the most appropriate answer to their queries.
Get relevant data on site visitors and easily provide personalized support to build a delightful customer experience.
Store chat transcripts and attach them to tickets to help operators gain better understanding on customer pain-points.
Easily know your customer’s pain points, provide them customized support, and convert them into brand ambassadors.
Keep your website visitors engaged while answering their automotive parts related query with live chat.
Provide instant help to patients when you see them on a page for long by sending proactive popups.
Everyone should give it a try!
I love ProProfs user experience. The interface is easy to use yet packed with powerful settings.
Director of Technology Initiatives, Touro College
Excellent Customer Service!
ProProfs support is one of the best I have experienced. They truly care about their customers and deliver resolutions fast.
Health Licensing Coordinator, Nebraska Department of Human and Health Services
