Use ProProfs Live Chat Software to readily answer customer questions with ease and efficiency. Keeping your customers waiting for long can hurt business reputation in the long run. Integrate live chat customer support into your business to reduce service costs and dependency on IVR. Start receiving positive responses from day one as with ProProfs Chat, your operators can:
ProProfs Live Chat App is a lightweight, mobile-friendly app that empowers operators to receive chats on the go. Reps can now connect with potential customers using Android, iOS, Mac, and other smart devices even if they are outside the office. Never miss a customer concern again as you can record offline messages and respond later. Using Proprofs Live chat you can easily:
Along with providing live chat customer service, you can share knowledge articles and related videos to showcase your product line. If they are stuck on any webpage, ask them whether they need your help using proactive chat windows. You can also direct the visitors’ to the specific pages of the website using co-browsing and simultaneously explain them about the same through live chat. Proprofs customer support live chat helps to:
Cut down on excess call and email volume by using ProProfs Chat Software. Empower your customer support team to multitask, so that they can get on top of customer questions and provide satisfactory solutions to their problems. Slash your service costs to more than half and get rewarded with better user engagement as high as 63 percent. ProProfs Chat is the answer to your customer support facepalms as the option allows you to:
Everyone should give it a try!
I love ProProfs user experience. The interface is easy to use yet packed with powerful settings.
Director of Technology Initiatives, Touro College
Excellent Customer Service!
ProProfs support is one of the best I have experienced. They truly care about their customers and deliver resolutions fast.
Health Licensing Coordinator, Nebraska Department of Human and Health Services