• sony
  • dell
  • cisco
  • dhl
  • yale
  • phoenix

Resolve Customer Issues Instantly

Use canned responses & co-browsing to provide personalized support
Customer service solution

Use ProProfs Chat as one of your customer support software tools to readily answer customer questions with ease and efficiency. Keeping your customers waiting for long can hurt business reputation in the long run. Introduce a live chat software to trim customer support costs and reduce dependency on IVR. Start receiving positive responses from day one as with ProProfs Chat, your operators can:

  • Provide instant answers with canned responses.
  • Handle multiple chats to avoid any wait time.
  • Help customers find what they need with co-browsing and push URLs.

Provide On the Go Support

Allow your customers to connect from mobiles & tablets
Customer service solution

Let your customers connect to your business within seconds. Use ProProfs Live Chat for mobile, a lightweight app that empowers customers to connect to your support team in a few clicks. Let your customers connect you via multiple channels while your business:

  • Focuses on customer’s core business needs.
  • Monitors operators and operations from anywhere on any device.
  • Gets visitor locations and save transcripts from any device.

Engage Website Visitors Seeking Your Help

Monitor behavior to proactively engage customers on live chat
Online customer service software

Leverage real-time monitoring to monitor crucial metrics ranging from visitor demographics, operating system and browser information. Never miss a lead again as ProProfs Chat fetches you crucial customer information. Make the most out of ProProfs Live Chat, a cutting-edge customer support software to:

  • Monitor visitor activities in real-time.
  • Send relevant pop-ups to push visitors into the sales funnel.
  • Know customer queries beforehand to provide exceptional support.
  • Block visitors from untrusted sources to keep your website safe.

Lower Support Expenses & Increase efficiency

Reduce Call and Email volume by providing live chat support
Lower support expenses & increase efficiency

Use ProProfs Chat to cut down excess call and email volume that is overwhelming your support staff. Empower your customer support team to multitask, so that they can get on top of customer questions and provide satisfactory resolutions to their problems. Slash your support costs to more than half and get rewarded with better user engagement as high as 63 percent. ProProfs Chat is the answer to your customer support facepalms as the option allows you to:

  • Offer multiple chats to avoid calls.
  • Provide refunds and resolve doubts on product availability onsite.
  • Transfer chats to different departments with no wait time.

Testimonials

  • Everyone should give it a try!
    I love ProProfs user experience. The interface is easy to use yet packed with powerful settings.
    Daniel Stein
    Professor Daniel Stein,

    Director of Technology Initiatives, Touro College

  • Excellent Customer Service!
    ProProfs support is one of the best I have experienced. They truly care about their customers and deliver resolutions fast.
    Bill Wisell
    Bill Wisell,

    Health Licensing Coordinator, Nebraska Department of Human and Health Services

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