Live chat for customer service lets your customer support operators resolve customer questions instantly. ProProfs Live Chat Software supports features such as canned responses that your operators can make use of to speed up first response time and keep visitors delighted. Operators can manage multiple chats that improve resolution time for visitors. Easily help customers find what they are looking for using the co-browsing feature and share useful URLs with customers in a fraction of a second and leave them overwhelmed with a great experience.
ProProfs Live Chat App is a lightweight, mobile-friendly app that empowers operators to resolve chats on the go. Operators can easily connect with potential customers using Android, iOS, and other mobile devices even if they are not in the office. Our customer support live chat mobile app helps you tackle questions by visitors in real-time and reduce cart abandonment rates. Your support operators will never miss a customer concern again since even offline messages are automatically recorded.
ProProfs Live Chat for customer service allows your operators to monitor visitor behavior and the overall site activity in real-time that further boosts site engagement. The online chat support tool also helps operators handhold visitors into the sales funnel by sending relevant proactive chat pop-ups. To provide exceptional customer experience, know what their questions are beforehand as the software helps you anticipate their response. With this live chat service, your operators can also block visitors from untrusted sources in order to keep your website safe from any threats.
Cut down on excess calls and emails through ProProfs Live Chat for customer service. Empower your customer support team to multitask, so that they can get on top of customer questions and provide satisfactory solutions instantly. Slash your service costs by more than half and get rewarded with better user engagement as high as 63%. Reduce wait time by transferring chats to different departments and helping site visitors to receive answers faster.
Integrating Knowledge Base with customer service chat software helps your visitors find answers to their questions faster. Knowledge base integration enables customers view commonly asked questions for a particular page in the chat window, even before they initiate the conversation. To resolve the query further, your customers can type the relevant keywords in the search box and get the most appropriate answer to their questions.
ProProfs Live Chat is tailored to match the needs of companies spread across various industries. This live chat support software helps operators to provide instant resolution to website visitors. Besides prompt responses, live chat for customer service helps you manage multiple customers, engage them proactively, therefore providing you all means to keep customers delighted. Besides customer service and support, ProProfs Live Chat service can cater to various industries such as:
Personalize the support experience to boost sales for your business with the use of sales chat software.
Engage visitors at strategic time and avoid cart abandonment at your eCommerce website with live chat services.
Manage multiple customer questions and ensure customer delight with enterprise chat software.
ProProfs Live Chat for customer service integrates seamlessly with various integration options that makes it the perfect customer support tool for organizations. The live chat software helps you integrate CRM, Knowledge Base, Help Desk, and other platforms hassle-free to help your operators provide support and keep customers engaged with the brand. Some of the popular integrations you may find useful when using the online chat support tool include:
Capture, assemble, nurture, and convert leads into buyers with MS Dynamics integration.
Never miss a lead and make sure to always get back to your customers by integrating ProProfs Help Desk with live chat.
Store data on potential leads and convert them into buyers with Infusionsoft CRM integration with customer service chat.
Everyone should give it a try!
I love ProProfs user experience. The interface is easy to use yet packed with powerful settings.
Director of Technology Initiatives, Touro College
Excellent Customer Service!
ProProfs support is one of the best I have experienced. They truly care about their customers and deliver resolutions fast.
Health Licensing Coordinator, Nebraska Department of Human and Health Services