Live Chat for Customer Support

Answer Customer Questions at Lightning Speeds

Resolve Customer Issues Instantly

Use canned responses & co-browsing to provide personalized customer service

Use ProProfs Live Chat Software to readily answer customer questions with ease and efficiency. Keeping your customers waiting for long can hurt business reputation in the long run. Integrate live chat customer support into your business to reduce service costs and dependency on IVR. Start receiving positive responses from day one as with ProProfs Chat, your operators can:

Provide instant answers with canned responses.
Handle multiple chats to reduce wait times.
Help customers find what they need with co-browsing and push URLs.

Provide Customer Service On the Go

Connect with your Customers Anytime, Anywhere

ProProfs Live Chat App is a lightweight, mobile-friendly app that empowers operators to receive chats on the go. Reps can now connect with potential customers using Android, iOS, Mac, and other smart devices even if they are outside the office. Never miss a customer concern again as you can record offline messages and respond later. Using Proprofs Live chat you can easily:

Optimize chat volume.
Reduce chat dropouts.
Monitor operators and operations from anywhere on any device
Get visitors’ location and save transcripts from any device

Engage Website Visitors Instantly

Monitor behavior to proactively engage customers on live chat

Along with providing live chat customer service, you can share knowledge articles and related videos to showcase your product line. If they are stuck on any webpage, ask them whether they need your help using proactive chat windows. You can also direct the visitors’ to the specific pages of the website using co-browsing and simultaneously explain them about the same through live chat. Proprofs customer support live chat helps to:

Monitor visitor activities in real-time.
Send relevant pop-ups to push visitors into the sales funnel.
Know customer queries beforehand to provide exceptional service.
Block visitors from untrusted sources to keep your website safe.

Lower Service Expenses & Increase Efficiency

Reduce call and email volume by providing live chat customer support

Lower support expenses & increase efficiency

Cut down on excess call and email volume by using ProProfs Chat Software. Empower your customer support team to multitask, so that they can get on top of customer questions and provide satisfactory solutions to their problems. Slash your service costs to more than half and get rewarded with better user engagement as high as 63 percent. ProProfs Chat is the answer to your customer support facepalms as the option allows you to:

Offer multiple chats to avoid calls.
Provide refunds and resolve doubts on product availability onsite.
Transfer chats to different departments with no wait time.

Testimonials

Everyone should give it a try!

I love ProProfs user experience. The interface is easy to use yet packed with powerful settings.

Professor Daniel Stein,

Director of Technology Initiatives, Touro College
Excellent Customer Service!

ProProfs support is one of the best I have experienced. They truly care about their customers and deliver resolutions fast.

Bill Wisell,

Health Licensing Coordinator, Nebraska Department of Human and Health Services