HorseSaddleShop is a retailer of quality horse saddles, tack and western boots. It provides the best selection of saddles as compared to any other store. The online store’s inventory is vast and extensive than that of other saddle manufacturers. Unlike other online stores, Horse Saddle Shop stocks hundreds of new and used saddles to meet their customers’ need.


We need to quickly communicate and respond to customers who are seeking information about saddle fitting for their horses and riding style. While many of the customers answer our calls, there are quite a few who prefer to chat. Therefore, we started to look around for a live chat solution to fulfill that need.


ProProfs Chat meets the need of communicating with quick response time for customers who may not be able to or prefer not to use the phone. Having live chat is another way for customers to connect with us and clearly, it is the preferred method of many.


Anything that helps us communicate better with our customers improves our revenue. The chat sessions don't necessarily end in an order, but we've found it to be a great point of contact with the customer that often leads to future communication and also boosts revenue. An added bonus is that for the international customers for whom English isn’t their first language, ProProfs Chat automatic translation is an excellent option.

Related Stories

Live Chat Case Study - Lazy Cloud
With live chat, our guests know that we are accessible and will take care of their needs.
Carol Tiffany,
Lazy Cloud
Live Chat Case Study - Military Cruise Deals
With ProProfs Chat, we can communicate with the overseas clients who cannot call us.
Mitchell Bank
Live Chat Case Study - Ringling College of Art & Design
ProProfs works behind the scenes and saves me a lot of time every week
Carl Powell,
Director of Environmental Health and Safety, Ringling College of Art & Design
Try it FreeTake a Tour
  • ProProfs Chat Software Reviews on Capterra
  • ProProfs Chat Software Reviews on FinancesOnline
  • ProProfs Chat Software Reviews on G2Crowd
  • ProProfs Chat Software Reviews on GetApp
  • ProProfs Chat Software Reviews on SaasGenius
Sign Up Free
Live Support