Respond to all customer queries about a specific automobile or availability of automotive parts using ProProfs automotive live chat. This chat software reduces incoming inquiries on subjects like different automotive parts version, makes and models, billing and more as operators can handle multiple chats at the same time. Track visitors location and navigate their browsing pattern to better understand their requirements and initiate the conversation.
Keep your customers delighted by never missing a single complaint with the use of automotive chat software and its integration with ProProfs Help Desk. Create tickets to resolve technical queries faster and get regular follow ups from internal teams by creating a child ticket. Set priority against each ticket to reduce overall response time. To make your customer’s experience more delightful, share images and documents that help them understand the solution better.
Empower your operators to answer queries related to car repairs or maintenance on the go using automotive live chat app. Address customer queries related to maintenance, charges, and timings faster using the automotive chat software that can be used on both phones and tablets. If a chat goes unanswered, the customer support operators can still track them as offline messages and get back to retain the lead.
Automotive customer support software allows you to track your visitors’ browsing actions on the website and send personalized messages accordingly. Track how many visitors landed on your website and pages that converted your leads into customers. This consequently helps you improve your other car help pages that ultimately incur leads for the business. Track how your operators are performing with the use of reports and analytics section in the software.
With 100+ settings and preferences, customize your automotive chat software that works best with the theme of your website. Operators can also view the web page the customer is on with co-browsing feature and assist them better to the sales funnel. Also, assist your operators route incoming chats to specific departments to provide a delightful customer experience. The tool comes with powerful integration options like MS Dynamics, Salesforce, Zendesk, WordPress, Joomla, Magento and more.
Everyone should give it a try!
I love ProProfs user experience. The interface is easy to use yet packed with powerful settings.
Director of Technology Initiatives, Touro College
Excellent Customer Service!
ProProfs support is one of the best I have experienced. They truly care about their customers and deliver resolutions fast.
Health Licensing Coordinator, Nebraska Department of Human and Health Services