Live Chat Software for a Delightful Customer Experience
Grow leads by up to 200% with customer service chat software
ProProfs Chat is the easiest and fastest way to engage website visitors and convert them into customers. Resolve customer issues faster by anticipating what a customer is going to type next and see what they are viewing on your website with our "live chat system". Operators can answer unlimited chats using our multiple chat window feature to provide faster resolution to incoming questions. Add the best live chat software to your website to offer quality responses using ready-made templates, canned responses, and chat greetings. Allow your chat operators to consult supervisors during a live session to provide prompt and intelligent responses to customers via live support chat tool.
Install a live help chat software on your website to initiate conversations with visitors, capture potential leads with pre-chat forms, and close sales faster. Your support operators can send proactive chat invitations with our live chat program to visitors when they land on key pages of your website. Operators can guide visitors through your sales funnel that will improve customer engagement and increase sales effectively. Monitor operators’ engagement with customers to improve the buying experience using live chat for your website.
With our live support chat software solution, you can monitor website visitors in real-time to learn who they are, where they’ve come from, and which page they are viewing. In addition to real-time visitor monitoring, you can also use post-chat feedback to understand the needs of your customers better and improve your support accordingly. Our website chat software also integrates with Google Analytics, making it easy for you to track visitors and your PPC campaigns on one dashboard.
Integrate ProProfs Knowledge Base and ProProfs Help Desk with our #1 Live Chat Software for Website & Customer Supportto improve customer experience. Answer questions instantly and reduce chat volume by up to 80% by redirecting visitors to relevant articles from your knowledge base. Unresolved issues and offline messages convert into tickets automatically with ProProfs Help Desk - never miss a customer question again! The transition among our products is seamless, offering a complete support ecosystem for your website.
Access insightful reports such as the number of chat requests, operator login hours, chat ratings, chat transcripts, and more to track operator performance with our chat support software. Feedback gathered from post-chat surveys can be used to gauge how happy customers were while interacting with your support operators through live chat service for website. You can also monitor ‘in-progress’ live help chat sessions to assess the interaction of your operators with customers in real-time with our customer support chat software
Your support operators can start chatting with customers by simply logging onto their ProProfs Chat dashboard. Operators can connect and engage your customers on any device using our native apps for all types of devices including desktops, smartphones, and tablets. You will never lose a customer with the best #1 Live Chat Software for Website & Customer Supportsolution since even offline messages get recorded as chat history.
You can easily customize chat windows using custom logos, colors, fonts, and graphics. Our customer service chat software allows you to customize chat windows for each department and web page separately. For instance, your sales department can have a catchy design for their chat widget, while technical support can choose a more professional-looking one. If you don’t want to create your own, you can choose from an extensive gallery of beautifully-designed templates.
Adding online chat software on your website is easy. Just copy and paste ProProfs Chat code onto your webpage or email it to your web developer, and start chatting with customers in minutes. Our business live chat software works on any web browser and operating systems. Support operators can start a chat by simply signing into ProProfs Chat for desktop or mobile apps.
To get started with ProProfs Chat, simply visit the sign up page and enter your details - no credit card or bank details needed.
Next Step
Customize your visitor chat window to enable options like pre-chat form, file upload, chat rating, ticket form, and more.
Next Step
Easily tailor the look and feel of the visitor chat window by adding your company logo and branding. This requires no coding skills.
Next Step
You are now ready to install Chat on your website. Simply copy and paste the ProProfs Chat code on your website to start capturing leads.
Next Step
Once the code is in place, click on “Launch Chat” from the Dashboard to start chatting with your website visitors.
Get Started For Free
No HTML or CSS required. Just copy and paste the code.
Operators can easily access chat through smartphones, tablets, or laptops.
Respond to frequently asked questions faster with canned responses.
Brand chat windows with your company logo and customize fonts, colors, and more.
Understand customer needs and improve operator performance with insightful reports.
SSL encryption. High uptime & reliability powered by servers hosted with Softlayer (IBM) in USA.
ProProfs Chat offers integrations with all standard tools such as Salesforce, Magento, MS Dynamics, WordPress, and so on. Capture leads and close more deals while monitoring your website visitors’ activities in real-time with our live chat service for websites. Analyze chat transcripts with reports to deliver delightful customer service.
Capture, assemble, nurture, and convert leads into buyers with MS Dynamics integration.
Build a strong online presence and boost conversions for your eCommerce business.
Connect instantly to build a delightful support experience at your WordPress website with ProProfs Chat.
Build a delightful experience for your customers and prospects by adding a live chat software for website. From improving customer service, helping your sales skyrocket to capturing and nurturing leads for your business, live chat for website helps you do it all. Our live chat customer service software is also the ideal platform to provide instant support to customers. Our chat tool allows your operators to customize the support process as per the needs of individual customers.
Provide personalized and delightful customer service using live chat software for website.
Capture more leads and convert them instantly to sales via live chat service for website.
Resolve visitor queries faster at your eCommerce website with online chat software.
Everyone should give it a try!
I love ProProfs user experience. The interface is easy to use yet packed with powerful settings.
Director of Technology Initiatives, Touro College
Excellent Customer Service!
ProProfs support is one of the best I have experienced. They truly care about their customers and deliver resolutions fast.
Health Licensing Coordinator, Nebraska Department of Human and Health Services
Adding live chat to a website is easy and secure. Just sign up for the live chat tool, visit the installation tab, copy the code, and paste before the </body> tag. Watch this video for detailed instructions on How to Add Live Chat to Your Website.
There are various benefits of using live chat software. 1) it equips you to communicate with multiple customers simultaneously 2) helps you grow leads 3) boosts sales with delightful customer experience 4) and improves customer loyalty. It’s a complete support suite with powerful integrations. Explore this expert advice article to explore the Benefits of Live Chat Software.
ProProfs Chat starts at $0 (forever free plan), which you can upgrade anytime based on your requirements. You can go for a free trial of the premium version to check how it works in its full-fledged avatar. Here's the link to its pricing page that you may visit to know How Much Does Live Chat Cost?
Live chat is a powerful support tool. Once you’ve installed it, your visitors and customers see a little chat icon on your website, using which customers can drop their questions and get instant answers from your support team. When you’re offline, it records customer questions that operators can attend to when they are back online. You can also track how long they’ve been on a page, how many times they visited your website, and understand their purchase intent. Here’s a quick read to help you better understand How Live Chat Works.
Live Chat is a real-time online support service that allows customers to interact with brands and get their questions with the product resolved instantly. On the other hand, customer service operators can also use the instant messaging app to monitor potential customers and reach out to them proactively and help them make a choice, offers deals, share product links, and more. Here’s a quick read to help you understand What Is Live Chat Customer Service?
