As a live help software, ProProfs Chat enables you to offer instant, delightful support experience. Customer service operators can anticipate what a visitor is going to type next and transfer chats to other members to reduce resolution time. Operators can use features like canned responses to offer real-time quality answers. You can also add self-help articles in chat widget for instant help.
Enhance user experience with a proactive live chat service. Welcome visitors with chat invitation pop-ups or individual operator greetings and boost website engagement. You can add Announcements to notify visitors about upcoming products, features, and service updates. Enable your support team to engage potential leads by giving product tours.
Install online chat software to monitor visitors on key pages and understand their purchase intent to personalize their journey with your brand. Connect visitors to the right department by setting custom chat routing conditions in your pre-chat form. Store them as potential leads to your favorite CRM platforms like Microsoft Dynamics , Salesforce , and more, and enable your sales team to close more sales faster.
Track unlimited chat data with access to in-depth reports and analytics with our customer service chat software. Admins can access the supervisor dashboard to monitor individual operator performance and customer ratings. Analyze summary reports to track total chats, rated chats, missed chats, response time and more. Integrate Google Analytics to monitor leads goal data and website traffic.
ProProfs plays seamlessly with others. Sync our live chat for website data with your favorite tools and platforms. With 50+ integrations, we help you add our free live chat software to famous eCommerce and CMS platforms to offer instant support. Create a support bundle with our native apps like ProProfs Knowledge Base, ProProfs Help Desk, ProProfs Survey Maker, and ProProfs Training Maker to improve customer service experience ten-folds.
No HTML or CSS required. Just copy and paste the code.
Operators can easily access chat through smartphones, tablets, or laptops.
Respond to frequently asked questions faster with canned responses.
Brand chat windows with your company logo and customize fonts, colors, and more.
Understand customer needs and improve operator performance with insightful reports.
SSL encryption. High uptime & reliability powered by servers hosted with Softlayer (IBM) in USA.
Build a delightful experience for your customers and prospects by adding a live chat software for website. From improving customer service, helping your sales skyrocket to capturing and nurturing leads for your business, live chat for website helps you do it all. Our live chat customer service software is also the ideal platform to provide instant support to customers. Our chat tool allows your operators to customize the support process as per the needs of individual customers.
Provide personalized and delightful customer service using live chat software for website.
Capture more leads and convert them instantly to sales via live chat service for website.
Resolve visitor queries faster at your eCommerce website with online chat software.
Everyone should give it a try!
I love ProProfs user experience. The interface is easy to use yet packed with powerful settings.
Director of Technology Initiatives, Touro College
Excellent Customer Service!
ProProfs support is one of the best I have experienced. They truly care about their customers and deliver resolutions fast.
Health Licensing Coordinator, Nebraska Department of Human and Health Services
Choosing the live chat tool is easy. Define your requirements and a budget, explore the features of the best live chat software, compare their pricing, and pick a chat tool that best meets your needs and is within budget. Here’s a quick video guide for you to know How to Choose the Best Live Chat Software.
ProProfs Chat helps you offer instant support to your website visitors. It helps you bridge the communication gap between you and your customers. ProProfs live support software is easy to use, feature-rich, and compatible with major third-party platforms. Watch this video for details and understand How ProProfs is the Best Live Chat Solution for Websites.
Adding live chat to a website is easy and secure. Just sign up for ProProfs Chat for free, copy the ready code provided, paste it in your website and you’re done with the installation. In case you need help, there is 24*7 support to guide you through the installation process. Here’s a video guide for you to quickly learn How to Add Live Chat to Your Website.
ProProfs Chat support software helps you increase engagement on your website that ultimately results in higher conversions with its stunning features. For example, you can make use of proactive greetings, announcements, chat triggers, self-help articles and more to help your visitors engage efficiently with your brand and arrive at a data-driven decision that leads to conversions. Here’s a quick video guide for you to learn How to 10X Revenue using Sales Chat Software.