• sony
  • dell
  • cisco
  • dhl
  • yale
  • phoenix

Delight Visitors With Instant Help

Offer instant customer support with live chat tool

ProProfs Chat is the easiest and fastest way to engage website visitors and convert them into customers. Resolve customer issues faster by anticipating what a customer is going to type next, and see what they are viewing on your website. Add ProProfs Live Chat Software to your website to offer quality responses using ready-made templates, canned responses, and chat greetings. The online chat software allows your operators to consult supervisors during a live chat session and provide prompt and intelligent responses to customers.

  • Use ready-made templates & greetings
  • Anticipate customer questions
  • Answer faster with canned responses
live chat software

Grow Leads & Get More Sales

Identify new opportunities and initiate conversations

When you install a live help chat software on your website, you can initiate conversations with visitors, capture potential leads with pre-chat forms and improve conversions. Your support operators can send proactive chat invitations with our live chat tool to visitors when they land on key pages of your website. Operators can guide visitors through your sales funnel, which will improve customer engagement and increase sales effectively. Monitor operators’ engagement with customers to improve the buying experience using live chat for website.

  • Monitor visitors on key pages
  • Start proactive chats
  • Capture visitor details with pre-chat form
live chat software

View Customer Info in Real-Time

Monitor website visitors and track interactions

With ProProfs Chat, you can monitor website visitors in real-time to learn who they are, where they come from, and which pages they are viewing. In addition to real-time visitor monitoring, you can use post-chat feedback to understand the needs of your customers better and improve your support accordingly. Our website chat software also integrates with Google Analytics, making it easy for you to track visitors and your PPC campaigns on one dashboard.

live chat support software

Reduce Tickets by up to 80% With Knowledge Base

One-stop customer support solution with Knowledge Base and Help Desk

live chat software

Integrate ProProfs Knowledge Base and ProProfs Help Desk with your live chat software to improve customer experience. Answer customer questions instantly by guiding visitors to relevant articles from your knowledge base, which reduces tickets by up to 80%. Any unresolved issues and offline messages can be converted into tickets with ProProfs Help Desk to ensure you never miss a question. All our products work seamlessly together, offering a complete support solution.

Access Reports & Surveys

Measure customer happiness and operator performance with live help software

Our live chat support software gives you access to insightful reports such as number of chat requests, operator login hours, chat ratings, chat transcripts, and more to track operator performance. Feedback gathered from post-chat surveys can be used to gauge how happy customers were while interacting with your support operators through live chat service for website. You can also monitor ‘in-progress’ live help chat sessions to assess the interaction of your operators with customers in real-time.

  • Monitor real-time chat sessions
  • Get feedback from surveys and ratings
  • Check operator performance reports
website chat software

Personalized Engagement Anytime, Anywhere

Provide instant support from any device with live chat

live chat software for website

Your support operators can start chatting with customers by simply logging onto their ProProfs Chat dashboard. Operators can connect with customers on any device using our native apps for all types of devices including desktops, smartphones, and tablets. You will never lose a customer with the best free live chat software solution since even offline messages get recorded as chat history.

  • Runs on any web browser or OS
  • Works perfectly on all mobiles and tablets
  • Records and tracks offline messages

Beautifully Customized Chat Windows

Customize your chat windows for a completely branded experience

free live chat software

You can easily customize chat windows using custom logos, colors, fonts, and graphics. Our customer service chat software allows you to customize chat windows for each department and web page separately. For instance, your sales department can have a catchy design, while technical support can choose a more professional-looking one. If you don’t want to create your own, you can choose from an extensive gallery of beautifully-designed templates.

  • Customize chat windows
  • Brand with your logo and colors
  • Choose from ready-made chat templates

How to Add Live Chat in Minutes

Simply copy paste the code to deploy the tool

Adding online chat software on your website is easy. Simply copy and paste your ProProfs Chat code onto a webpage or email it to your web developer, and start chatting with customers in minutes. Our live chat software works on any web browser and operating software. Support operators can start a chat by simply signing into ProProfs Chat for desktop or mobile apps.

  • Easily embed the chat code
  • Chat via web interface
  • Works across devices and platforms
signup window
Sign up for a free ProProfs live chat account

To get started with ProProfs Chat, simply visit the sign up page and enter your details - no credit card or bank details needed.

Next Step
pre-chat form
Easily configure your chat window settings

Customize your visitor chat window to enable options like pre-chat form, file upload, chat rating, ticket form, and more.

Next Step
chat window
Customize your chat window with your own branding

Easily tailor the look and feel of the visitor chat window by adding your company logo and branding. This requires no coding skills.

Next Step
copy paste code
Copy and paste the code for easy chat installation

You are now ready to install Chat on your website. Simply copy and paste the ProProfs Live Chat code on your website to start capturing leads.

Next Step
start chatting
Start chatting with your visitors

Once the code is in place, click on “Launch Chat” from the Dashboard to start chatting with your website visitors.

Get Started For Free
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Live Chat Software Features

Add live chat for website to build smooth support process

  • Simple and Easy Installation

    Simple & Easy Installation

    No HTML or CSS required. Just copy and paste the code.

  • Anytime, Anywhere Access

    Anytime, Anywhere Access

    Operators can easily access chat through smartphones, tablets, or laptops.

  • Canned Responses

    Canned Responses

    Respond to frequently asked questions faster with canned responses.

  • Customize and Brand

    Customize & Brand

    Brand chat windows with your company logo and customize fonts, colors, and more.

  • Reports and Analytics

    Reports and Analytics

    Understand customer needs and improve operator performance with insightful reports.

  • Safe and Secure

    Safe & Secure

    SSL encryption. High uptime & reliability powered by servers hosted with Softlayer (IBM) in USA.

Live Chat Integrations

Integrate Live Chat Software with Third Party Tools

ProProfs Live chat software offers integrations with standard tools such as Salesforce, Magento, MS Dynamics, WordPress, and so on. Capture leads and close more deals while monitoring website visitors’ activities in real time. Analyze chat transcripts with reports to deliver delightful customer service.

microsoft dynamics chat integration
Microsoft Dynamics

Capture, assemble, nurture, and convert leads into buyers with MS Dynamics integration.

shopify chat integration
Shopify

Build a strong online presence and boost conversions for your eCommerce business.

infusionsoft live chat integration
Infusionsoft

Track all leads and simplify your sales process with Infusionsoft CRM integration.

Live Chat is Valued Across All Industries

Use live chat service for website to meet support goals

Build a delightful experience for your customers and prospects by adding a live chat software for website. From improving customer service, helping your sales skyrocket to capturing and nurturing leads for your business, live chat for website helps you do it all. It is also the ideal platform to provide instant support to customers. The chat software allows your operators to customize support process as per the needs of individual customers.

live chat for customer service
Customer Service

Provide personalized and delightful customer service using live chat software for website.

 live chat for sales
Sales

Capture more leads and convert them instantly to sales via live chat service for website.

live chat for ecommerce
eCommerce

Resolve visitor queries faster at your eCommerce website with online chat software.

Get Started - It's FreeTake A Tour

Testimonials

  • Everyone should give it a try!
    I love ProProfs user experience. The interface is easy to use yet packed with powerful settings.
    Daniel Stein
    Professor Daniel Stein,

    Director of Technology Initiatives, Touro College

  • Excellent Customer Service!
    ProProfs support is one of the best I have experienced. They truly care about their customers and deliver resolutions fast.
    Bill Wisell
    Bill Wisell,

    Health Licensing Coordinator, Nebraska Department of Human and Health Services

Featured In

We've Received Great Press & Awards!

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