ProProfs Chat is the easiest and fastest way to engage website visitors and convert them into customers. Resolve customer issues faster by anticipating what a customer is going to type next, and see what they are viewing on your website. Add ProProfs Live Chat Software to your website to offer quality responses using ready-made templates, canned responses, and chat greetings. The online chat software allows your operators to consult supervisors during a live chat session and provide prompt and intelligent responses to customers.
When you install a live help chat software on your website, you can initiate conversations with visitors, capture potential leads with pre-chat forms and improve conversions. Your support operators can send proactive chat invitations with our live chat tool to visitors when they land on key pages of your website. Operators can guide visitors through your sales funnel, which will improve customer engagement and increase sales effectively. Monitor operators’ engagement with customers to improve the buying experience using live chat for website.
With ProProfs Chat, you can monitor website visitors in real-time to learn who they are, where they come from, and which pages they are viewing. In addition to real-time visitor monitoring, you can use post-chat feedback to understand the needs of your customers better and improve your support accordingly. Our website chat software also integrates with Google Analytics, making it easy for you to track visitors and your PPC campaigns on one dashboard.
Integrate ProProfs Knowledge Base and ProProfs Help Desk with your live chat software to improve customer experience. Answer customer questions instantly by guiding visitors to relevant articles from your knowledge base, which reduces tickets by up to 80%. Any unresolved issues and offline messages can be converted into tickets with ProProfs Help Desk to ensure you never miss a question. All our products work seamlessly together, offering a complete support solution.
Our live chat support software gives you access to insightful reports such as number of chat requests, operator login hours, chat ratings, chat transcripts, and more to track operator performance. Feedback gathered from post-chat surveys can be used to gauge how happy customers were while interacting with your support operators through live chat service for website. You can also monitor ‘in-progress’ live help chat sessions to assess the interaction of your operators with customers in real-time.
Your support operators can start chatting with customers by simply logging onto their ProProfs Chat dashboard. Operators can connect with customers on any device using our native apps for all types of devices including desktops, smartphones, and tablets. You will never lose a customer with the best free live chat software solution since even offline messages get recorded as chat history.
You can easily customize chat windows using custom logos, colors, fonts, and graphics. Our customer service chat software allows you to customize chat windows for each department and web page separately. For instance, your sales department can have a catchy design, while technical support can choose a more professional-looking one. If you don’t want to create your own, you can choose from an extensive gallery of beautifully-designed templates.
Adding online chat software on your website is easy. Simply copy and paste your ProProfs Chat code onto a webpage or email it to your web developer, and start chatting with customers in minutes. Our live chat software works on any web browser and operating software. Support operators can start a chat by simply signing into ProProfs Chat for desktop or mobile apps.
To get started with ProProfs Chat, simply visit the sign up page and enter your details - no credit card or bank details needed.Next Step
Customize your visitor chat window to enable options like pre-chat form, file upload, chat rating, ticket form, and more.Next Step
Easily tailor the look and feel of the visitor chat window by adding your company logo and branding. This requires no coding skills.Next Step
You are now ready to install Chat on your website. Simply copy and paste the ProProfs Live Chat code on your website to start capturing leads.Next Step
Once the code is in place, click on “Launch Chat” from the Dashboard to start chatting with your website visitors.Get Started For Free
No HTML or CSS required. Just copy and paste the code.
Operators can easily access chat through smartphones, tablets, or laptops.
Respond to frequently asked questions faster with canned responses.
Brand chat windows with your company logo and customize fonts, colors, and more.
Understand customer needs and improve operator performance with insightful reports.
SSL encryption. High uptime & reliability powered by servers hosted with Softlayer (IBM) in USA.
ProProfs Live chat software offers integrations with standard tools such as Salesforce, Magento, MS Dynamics, WordPress, and so on. Capture leads and close more deals while monitoring website visitors’ activities in real time. Analyze chat transcripts with reports to deliver delightful customer service.
Build a delightful experience for your customers and prospects by adding a live chat software for website. From improving customer service, helping your sales skyrocket to capturing and nurturing leads for your business, live chat for website helps you do it all. It is also the ideal platform to provide instant support to customers. The chat software allows your operators to customize support process as per the needs of individual customers.
Everyone should give it a try!
I love ProProfs user experience. The interface is easy to use yet packed with powerful settings.
Director of Technology Initiatives, Touro College
Excellent Customer Service!
ProProfs support is one of the best I have experienced. They truly care about their customers and deliver resolutions fast.
Health Licensing Coordinator, Nebraska Department of Human and Health Services