{"id":14454,"date":"2018-11-30T05:13:30","date_gmt":"2018-11-30T05:13:30","guid":{"rendered":"https:\/\/www.proprofs.com\/c\/?p=14454"},"modified":"2019-01-31T11:20:13","modified_gmt":"2019-01-31T11:20:13","slug":"proprofs-help-desk-wins-awards-financesonline","status":"publish","type":"post","link":"https:\/\/www.proprofs.com\/c\/news-and-updates\/proprofs-help-desk-wins-awards-financesonline\/","title":{"rendered":"ProProfs Help Desk Wins Great User Experience &#038; Rising Star Award from FinancesOnline"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-15803\" src=\"https:\/\/www.proprofs.com\/c\/wp-content\/uploads\/2018\/11\/ProProfs-Help-Desk-Wins-Great-User-Experience-Rising-Star-Award-from-FinancesOnline-1.png\" alt=\"Help Desk Software\" width=\"730\" height=\"453\" srcset=\"https:\/\/www.proprofs.com\/c\/wp-content\/uploads\/2018\/11\/ProProfs-Help-Desk-Wins-Great-User-Experience-Rising-Star-Award-from-FinancesOnline-1.png 730w, https:\/\/www.proprofs.com\/c\/wp-content\/uploads\/2018\/11\/ProProfs-Help-Desk-Wins-Great-User-Experience-Rising-Star-Award-from-FinancesOnline-1-300x186.png 300w, https:\/\/www.proprofs.com\/c\/wp-content\/uploads\/2018\/11\/ProProfs-Help-Desk-Wins-Great-User-Experience-Rising-Star-Award-from-FinancesOnline-1-512x318.png 512w\" sizes=\"auto, (max-width: 730px) 100vw, 730px\" \/><\/p>\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.proprofsdesk.com\/\">ProProfs Help Desk<\/a> has recently received a glowing recommendation from FinancesOnline, a reputable review platform for B2B and SaaS solutions. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Business software experts at FinancesOnline assist businesses in selecting the best IT solutions for their needs through detailed reviews, comparisons, and guides. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">After conducting a comprehensive analysis of all <\/span><a href=\"https:\/\/reviews.financesonline.com\/p\/proprofs-help-desk\/\" target=\"_blank\"><span style=\"font-weight: 400;\">ProProfs Help Desk features<\/span><\/a><span style=\"font-weight: 400;\">, FinancesOnline came to the conclusion that our customer help desk ticketing system benefits support teams in multifarious ways. Benefits include simplified inbox management, timely responses, fast ticket resolution, and seamless collaboration. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">According to FinancesOnline review experts, such benefits deliver \u201cimmense customer satisfaction\u201d and the best experience for everyone.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Scoring a high 8.5 rating, FinancesOnline highlighted a few functionalities due to which the ProProfs Help Desk stands out from other solutions in the market. <\/span><\/p>\n<p><b>These include: \u00a0<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><b>Ticketing<\/b><span style=\"font-weight: 400;\"> &#8211; ProProfs Help Desk automates ticket creation, resulting in less time wasted on manual entering of details.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\"><b>Inbox<\/b><span style=\"font-weight: 400;\"> &#8211; <a href=\"https:\/\/www.proprofsdesk.com\/shared-inbox\/\">Shared inbox<\/a> brings great transparency on all customer issues and requests. All customer interactions and the current ticket status are also visible to everyone on the team. This way agents can determine how to efficiently resolve all customer tickets.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\"><b>Reporting<\/b><span style=\"font-weight: 400;\"> &#8211; Managers can track the performance of agents and teams. Tracking performance helps them to determine how to improve overall productivity and efficiency.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">ProProfs also made a mark in FinancesOnline\u2019s <\/span><a href=\"https:\/\/financesonline.com\/help-desk-ticketing-system-comparison-list-who-is-the-best\/\" target=\"_blank\"><span style=\"font-weight: 400;\">help desk ticketing system comparison list<\/span><\/a><span style=\"font-weight: 400;\">. After FinancesOnline\u2019s thorough analysis, their business experts conferred ProProfs Help Desk with accolades of the \u201c<\/span><b>2018 Great User Experience<\/b><span style=\"font-weight: 400;\">\u201d and \u201c<\/span><b>2018 Rising Star<\/b><span style=\"font-weight: 400;\">\u201d. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">We have received the \u201cGreat User Experience\u201d award, as we are a well-designed business solution; delivering an exceptional user experience. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Meanwhile, the Rising Star award is given in recognition of a software\u2019s great traction with customers. Scoring a 100% user satisfaction rating in the review site\u2019s <\/span><a href=\"https:\/\/help-desk-software.financesonline.com\/\" target=\"_blank\"><span style=\"font-weight: 400;\">help desk software research<\/span><\/a><span style=\"font-weight: 400;\">, ProProfs has established itself as a simple yet effective help desk and customer service software. Customer support teams can rely on us to delight customers. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">We appreciate customer feedback and would like to further improve our library of software solutions. We encourage you to visit FinancesOnline and share your thoughts about ProProfs Help Desk.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>ProProfs Help Desk has recently received a glowing recommendation from FinancesOnline, a reputable review platform for B2B and SaaS solutions. Business software experts at FinancesOnline assist businesses in selecting the best IT solutions for their needs through detailed reviews, comparisons, and guides. After conducting a comprehensive analysis of all ProProfs Help Desk features, FinancesOnline came&#8230;<\/p>\n","protected":false},"author":1,"featured_media":15803,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[146],"tags":[],"class_list":["post-14454","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news-and-updates"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>ProProfs Help Desk Wins Great User Experience &amp; Rising Star Awards from FinancesOnline<\/title>\n<meta name=\"description\" content=\"Finances Online, a reputable review platform for SAAS &amp; B2B solutions, conferred Great User Experience and Rising Star Awards on ProProfs Help Desk Software\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.proprofs.com\/c\/news-and-updates\/proprofs-help-desk-wins-awards-financesonline\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ProProfs Help Desk Wins Great User Experience &amp; 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