5 FAQ Examples to Inspire Better Customer Support

Creation of an FAQ page that will keep your visitors’ attention is a complex process that requires a lot of effort. When creating this page, it’s crucially important to pay attention to all those subjects visitor interest. On the other hand, it’s equally significant not to overwhelm them with too much information. Finally, all the...
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11 Reasons Why a SaaS Wiki Is Indispensable for an Organization

Every single business owner should consider creating an internal wiki, since it can be of major help to all of its users and, of course, to their entire organization. Not only can it greatly improve collaboration and communication within a company, but it can also help streamline every business operation and, thus, make every employee...
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How Your Knowledge Base Content Affects Your Sales

A cloud-based knowledge base plays a crucial role in attracting new customers and retaining the existing ones. For any business, large or small, having an online knowledge base is a prerequisite in a technologically-forward era of today, where customers seek nothing but instant gratification. If we talk about sales specifically, a knowledge base has a...
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How to 10X Your Call Center Efficiency Using Knowledge Base Software

Oversaturated and volatile markets are the main building blocks of today’s competitive environment, where every improvement counts. One of the key components that lead to business growth and increased sales is excellent customer service. There are many technological advancements that affect the productivity and efficiency of a call center. Here we will discuss knowledge base...
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How Should Retailers Combat Shopping Cart Abandonment

How Should Retailers Combat Shopping Cart Abandonment

Shopping cart abandonment may sound as a pretty abstract concept to the people who’ve recently entered the world of e-commerce. However, this is a situation all online retailers experience on a daily basis, no matter how successful their businesses are. Truth is, there are plenty of factors that causes cart abandonment. Every action that impacts...
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The Importance of Training & Development in the Hospitality Industry

The Importance of Training & Development in the Hospitality Industry

Elearning is a convenient and flexible way of improving performance and productivity across varied industries. The benefits are innumerable. It personalizes the training experience and allows timely feedback while being cost-effective at the same time. When used properly, Learning management systems are capable of helping the hospital staff to enhance their learning without hampering and...
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13 Live Chat Metrics (KPIs) to Measure its Performance

13 Live Chat Metrics (KPIs) to Measure its Performance

What’s that one word that customers across all industries prefer and expect from brands today – Instant. Customers want instant answers and solutions to their problems irrespective of the time and place constraints.  That’s why big researchers like Forrester claim a rise of 24% in the use of live chat. That’s because this software helps...
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5 Project Management Methodologies for Startup Businesses

5 Project Management Methodologies for Startup Businesses

Did you know that the percentage of startup businesses that survived the past five years was estimated at: It is evident that the percentage of startups that survive and make it to the next year has been decreasing. Why? The research gave us a little insight on this too. Startups fail due to the following...
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Easy Peasy Ways to Apply Social Learning to Online Learning

Easy Peasy Ways to Apply Social Learning to Online Learning

When it comes to learning in general, maintaining social learning has always been an important part of adopting new information and transforming it into long-term knowledge. In simple words, social presence refers to all the knowledge a person accumulates by watching other people’s behavior. That’s exactly where its importance lies: If someone realizes the benefits...
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