What Is an Enterprise Wiki & How It Can Benefit Your Business

Does there exist a platform for businesses that can be used for anything right from improving collaboration among teams to training employees? Having a full-fledged knowledge sharing platform has become the need of the hour today for companies regardless of their size and industry. Given the huge losses that businesses incur due to ineffective knowledge...
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Everything You Need to Know About a Help Authoring Tool

Keeping customers satisfied is paramount for any business, be it large or small. To achieve this, it’s important to provide instant help that comes handy whenever customers need it. Today’s customers are inclined towards self-service, which is encouraging businesses across a spectrum of industries to create extensive help documentation for their clients. Help documentation can...
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Launching Your Own Online Course: Steps to Follow

Launching Your Own Online Course: Steps to Follow

A few years back, during my association with a mainstream media organization I had the pleasure of connecting with some of the emerging entrepreneurs (who are now business bigwigs) determined to make an impression in the world of business. One common thing that I noticed about all of them was that they were driven by...
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Transform Your Small Business to Enterprise Business with Live Chat

Transform Your Small Business to Enterprise Business with Live Chat

Yes, you heard that right! Growing a small business is a challenge, but it’s a greater challenge not to use the right strategies that help it becomes an enterprise business. Every big company started out small. Believe it or not, Hewlett-Packard was just two people working in a garage and McDonalds started out with just...
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Personalization: The Secret Recipe for eLearning Success

Personalization: The Secret Recipe for eLearning Success

Ask any eLearning expert about the ingredients of achieving success with online learning and their answer is likely to include – ‘choice of platform, ‘features offered’, ‘learner’s ability’, ‘trainer’s knowledge’ and may be even ‘luck’.   But there is another important ingredient that many forget to focus on – i.e. personalization.   In today’s world...
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How to Choose the Best LMS Software: A Checklist

How to Choose the Best LMS Software: A Checklist

With so many learning management systems (LMS) flooding the eLearning space, selecting the best platform is definitely a daunting task. Many would say that the process is rather overwhelming because the sheer abundance makes it challenging to identify the best tool that meets and exceeds the expectations. Moreover, there are so many things that need...
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Why Knowledge Base Is an Epitome of Clever Innovation in Customer Support

“The more you engage with customers the clearer things become and the easier it is to determine what you should be doing.” -John Russell Every year that goes by provides incriminating evidence in the form of data that suggests that customer service and support are now more important than ever. According to a study conducted by...
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Things to Consider Before Buying a Live Chat Software

Things to Consider Before Buying a Live Chat Software

Do you really need a Live Chat Software for your Business? You don’t need to be a marketing guru to figure out that quality customer service is the key to long-term success of any business. Your customers are your best bet when it comes to spreading the word about your products or services. And by offering...
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